Customer Service Assistant (CS)

QuadM Manpower Inc.; Pasig; On-site; PHP 391,000 - 536,000; Full time

Job summary

QuadM Manpower Inc. is seeking a customer service associate to support inquiries, bookings, and shipment status updates in a fast-paced logistics environment in Metro Manila. You will coordinate with Operations, Warehouse, and Shipping teams to resolve customer requests and maintain accurate records and reports.

The role requires strong communication, multitasking, and problem-solving abilities, with a focus on delivering professional service and timely responses to customers.

Qualifications

• Bachelor's Degree in Business Administration, Logistics, or a related field.
• Experience in customer service, logistics, or related operations is an advantage.
• Good communication and interpersonal skills.
• Computer literate and MS Office knowledge.
• Organized, detail-oriented, and able to multitask.
• Customer-focused with good problem-solving skills.
• Willing to work in a fast-paced logistics environment.

Responsibilities

• Assist customers with inquiries, bookings, shipment status, and delivery concerns.
• Coordinate with Operations, Warehouse, and Shipping teams to resolve customer requests.
• Monitor shipment status and provide accurate updates to customers.
• Prepare and maintain customer service reports, records, and documentation.
• Handle customer complaints professionally and escalating unresolved issues to the appropriate department.
• Ensure timely responses to customer inquiries and maintain excellent customer service.

Skills

Customer service

Logistics

Communication

Organized

Problem solving

Multitasking

Education

Bachelor's in Business Administration

Tools

MS Office

Job description

Key Responsibilities

• Assist customers with inquiries, bookings, shipment status, and delivery concerns.

• Coordinate with Operations, Warehouse, and Shipping teams to resolve customer requests.

• Monitor shipment status and provide accurate updates to customers.

• Prepare and maintain customer service reports, records, and documentation.

• Handle customer complaints professionally and escalating unresolved issues to the appropriate department.

• Ensure timely responses to customer inquiries and maintain excellent customer service.

Qualifications

• Bachelor's Degree in Business Administration, Logistics, or a related field.

• Experience in customer service, logistics, or related operations is an advantage.

• Good communication and interpersonal skills.

• Computer literate and knowledgeable in MS Office.

• Organized, detail-oriented, and able to multitask.

• Customer-focused with good problem-solving skills.

• Willing to work in a fast-paced logistics environment.