Customer Service And Sales Specialist

Acquire Intelligence; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic yearly kick-off parties with car

Value Awards recognition

Internal promotions and career growth

14th Month Pay after 5 years

Referral incentives

12 vacation leaves

12 sick leaves

1 birthday leave

Job summary

Acquire Intelligence is a global outsourcer seeking a Customer Service and Sales Specialist to engage with potential and existing customers, provide product information, resolve inquiries, and verify account details.

You should have excellent English, thrive under tight SLAs, and stay professional while contributing to a fast-paced team. We offer competitive benefits and opportunities for growth in Manila.

Qualifications

• Excellent English language communication skills.
• Ability to work under pressure within tight SLAs.
• Strong accountability on agreed KPIs.
• A high level of PC competence and typing skill.
• Flexibility to extend occasionally when required to clear the pipeline.
• Demonstrated capacity to work effectively within a team.
• Willing and able to maintain an appropriate standard of professionalism.

Responsibilities

• Process New Business and Trade Up Applications
• Provide product information
• Account maintenance
• Answer payment enquiries
• Perform outbound calls if necessary

Skills

English communication

Work under pressure

KPIs accountability

PC competence

Typing skills

Team player

Professionalism

Job description

Job Description:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₫42,000 depending on the role

Enjoy work-life balance:

• 12 Vacation Leaves*
• 12 Sick Leaves*
• 1 Birthday Leave

A SNAPSHOT OF YOUR ROLE

A Customer Service and Sales Specialist is responsible for interacting with potential and existing customers on behalf of the Campaign. They provide information about the products and services, resolves customer complaints, and verifies account information. They are expected to provide first class customer experience.

YOUR DAILY RESPONSIBILITIES

• Process New Business and Trade Up Applications
• Provides product information
• Account Maintenance
• Answer Payment Enquiries
• Perform outbound calls if necessary

A BIT ABOUT YOU

• Excellent English language communication skills
• Ability to work under pressure within tight SLAs
• Strong accountability on agreed KPIs
• Ability to focus and pay close attention to detail
• A high level of PC competence and typing skill
• Flexibility to extend occasionally when required to clear the pipeline
• Demonstrated capacity to work effectively within a team
• Willing and able to maintain an appropriate standard of professionalism

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!