Customer Service and Sales Specialist

AAPMI Acquire Asia Pacific Manila, Inc.; Quezon City; Presencial; PHP 279.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO coverage for you and your family

Epic Yearly Kick-Off Parties with car—

Value Awards and internal promotions

Meaningful work with supportive teams

900 internal promotions annually

2700+ leadership training courses

14th Month Pay after 5 years of tenure

Referral incentives up to ₱42,000

12 vacation leaves, 12 sick leaves, 1

Birthday Leave

Descripción de la vacante

Acquire Intelligence, a global BPO, invites applications for a role focused on processing new business applications, handling product information and account maintenance, and addressing payment inquiries. The position emphasizes English proficiency, accuracy, and teamwork within a fast-paced, KPI-driven environment.

The team values collaboration, professional conduct, and the ability to extend hours when pipeline needs demand.

Formación

• Excellent English language communication skills.
• Ability to work under pressure within tight SLAs.
• Strong accountability on agreed KPIs.
• High level of PC competence and typing skill.
• Flexibility to extend occasionally when required to clear the pipeline.
• Demonstrated capacity to work effectively within a team.
• Willing and able to maintain a professional standard.

Responsabilidades

• Process New Business and Trade Up Applications.
• Provide product information.
• Account maintenance.
• Answer payment enquiries.
• Perform outbound calls if necessary.

Conocimientos

English proficiency

Pressure management

KPIs

Attention to detail

Flexibility

Teamwork

Professionalism

Descripción del empleo

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

WHY JOIN THE A-TEAM?

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams
• Your future matters: 900 internal promotions every year
• 2,700+ leadership training courses
• Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• Enjoy work-life balance: 12 Vacation Leaves* 12 Sick Leaves* 1 Birthday Leave

A SNAPSHOT OF YOUR ROLE

• Process New Business and Trade Up Applications
• Provides product information
• Account Maintenance
• Answer Payment Enquiries
• Perform outbound calls if necessary

A BIT ABOUT YOU

• Excellent English language communication skills
• Ability to work under pressure within tight SLAs
• Strong accountability on agreed KPIs
• Ability to focus and pay close attention to detailA high level of PC competence and typing skill
• Flexibility to extend occasionally when required to clear the pipeline
• Demonstrated capacity to work effectively within a team
• Willing and able to maintain an appropriate standard of professionalism

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results.

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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