Customer Service and Sales Specialist

Acquire.AI; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

HMO for you and family

14th Month Pay

Career growth opportunities

Team events & recognition

Job summary

Acquire Intelligence in Quezon City is seeking a Customer Service and Sales Specialist to engage with potential and existing customers, provide product information, and resolve inquiries. You will maintain account details, support new business applications, and help clear the sales pipeline while upholding first-class service.

The role requires excellent English, the ability to work under pressure to meet SLAs, sharp attention to detail, and solid PC skills.

Qualifications

• Excellent English language communication skills.
• Ability to work under pressure within tight SLAs.
• Demonstrated attention to detail and strong PC typing speed.

Responsibilities

• Process New Business and Trade Up Applications.
• Provide product information to customers.
• Account maintenance and data accuracy.
• Answer payment inquiries.
• Perform outbound calls if necessary.

Skills

Customer service

English proficiency

Phone/CRM literacy

Teamwork

Tools

CRM software

MS Office

Job description

Customer Service and Sales Specialist### Customer Service and Sales SpecialistApply: Quezon City: Full time: Posted Today: End Date: January 30, 2027 (30+ days left to apply): R13140We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!At **Acquire Intelligence**, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact! ***WHY JOIN THE A-TEAM? Come for a career, stay for the fun!*** Here’s what’s waiting for you: * HMO coverage for you and your family* Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)* Recognition through our Value Awards — we celebrate your wins* Real career growth with internal promotions* Meaningful work with talented and supportive teams Your future matters: * 900 internal promotions every year* 2,700+ leadership training courses Extra rewards along the way: * 14th Month Pay for employees who complete 5 years with us* Generous referral incentives of up to ₱42,000 depending on the role Enjoy work-life balance: * 12 Vacation Leaves\\** 12 Sick Leaves\\** 1 Birthday Leave**A SNAPSHOT OF YOUR ROLE** A Customer Service and Sales Specialist is responsible for interacting with potential and existing customers on behalf of the Campaign. They provide information about the products and services, resolves customer complaints, and verifies account information. They are expected to provide first class customer experience.**YOUR DAILY RESPONSIBILITIES*** Process New Business and Trade Up Applications* Provides product information* Account Maintenance* Answer Payment Enquiries* Perform outbound calls if necessary**A BIT ABOUT YOU*** Excellent English language communication skills* Ability to work under pressure within tight SLAs* Strong accountability on agreed KPIs* Ability to focus and pay close attention to detail* A high level of PC competence and typing skill* Flexibility to extend occasionally when required to clear the pipeline* Demonstrated capacity to work effectively within a team* Willing and able to maintain an appropriate standard of professionalism**WHAT WE VALUE** We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:* Curious and Clever: Smart questions spark smart solutions.* Entrepreneurial Energy: Think like an owner. Solve like a founder.* Fast with Intent: We move fast and deliver real results.* Laugh and Learn: We don’t take ourselves too seriously, just our results.***What are you waiting for? Come for a career, stay for the fun!***Join the A-Team and experience the A-Life!### About UsAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.