Team Leader

Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly Kick-Off Parties with major giv

Value Awards

Internal promotions

Meaningful work

Leadership training

Job summary

Acquire Intelligence Philippines Inc. is seeking a proactive Team Leader to guide a high-performing contact center team, ensuring service levels and client expectations are met.

You will conduct coaching, monitor performance metrics, and coordinate across departments to reach campaign goals.

Join us to grow your career in a fast-paced, collaborative environment with internal promotion opportunities.

Qualifications

• At least 2 years of experience as a Team Leader or similar role.
• Strong coaching and interpersonal skills.
• Proficient in data analysis and reporting.
• Excellent communication and multi-tasking abilities.
• Experience in performance management and employee development.

Responsibilities

• Deliver monthly performance reports and scorecards to agents.
• Conduct weekly coaching sessions and performance updates.
• Monitor attendance, overtime, and leave compliance.
• Coordinate with departments to meet campaign goals.
• Lead schedule planning and daily coaching documentation.
• Attend client meetings to provide team updates.

Skills

Team Leadership

Coaching

Data Analysis

Interpersonal Skills

Microsoft Office

Multi-tasking

Performance Management

Employee Development

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence , our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career — yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE

You are a Team Leader , a champion in your field. As part of the A-Team, your role plays a key part in our success. You’ll manage and lead a high-performing team while ensuring service levels, performance targets, and client expectations are met.

Your daily responsibilities include, but are not limited to:

• Deliver monthly PEAMs, PAFs, and performance scorecards to agents
• Conduct weekly performance updates and one-on-one coaching sessions
• Monitor and validate MyPay logs, overtime, and leave compliance
• Coordinate across departments to meet campaign goals
• Maintain team trackers (attendance, performance stats, etc.)
• Communicate updates from Ops and Clients during huddles and coaching
• Create monthly scorecards and prepare agent incentives
• Handle client escalations, calls, and daily reports (EOD, Adhoc, etc.)
• Drive performance by analyzing reports and aligning team efforts
• Issue DPFs/CAFs for behavior, performance, or COC violations
• Lead schedule planning and ensure adherence to operational processes
• Facilitate daily call listening sessions and coaching documentation
• Attend management and client meetings to provide team updates

A BIT ABOUT YOU

You’ll thrive in this role if you bring:

• At least 2 years of experience as a Team Leader or similar role
• Solid understanding of training needs and staff relations
• Strong communication, coaching, and interpersonal skills
• Proficiency in data analysis and reporting tools
• Familiarity with Microsoft Office tools
• Ability to multi-task and drive results under pressure
• Experience in performance management and employee development

WHAT SUCCESS LOOKS LIKE

• Smooth day-to-day operations
• Highly engaged and motivated team
• Consistently achieved KPIs and service levels
• Strong collaboration with clients and internal stakeholders

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don’t take ourselves too seriously, just our results