Customer Service Agents for Telco Account

TORCH Solutions; Cebu City; Presencial; PHP 268.000 - 402.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals

Performance-based incentives

Upskilling programs

Career pathing

Descripción de la vacante

TORCH Solutions in Cebu City, Philippines, is seeking an entry-level customer support specialist to handle telecom account calls, assist with billing, activation, and troubleshooting, and assist with retention efforts. You will upsell where appropriate and participate in ongoing training to ensure service excellence.

The role emphasizes quality candidates, on-site work, and a path toward professional development within a stable telecommunication portfolio.

Formación

• At least HS Graduate (old curriculum) / SHS Graduate.
• No experience required, but looking for quality candidates and has CSE.

Responsabilidades

• Handle inbound/outbound customer calls for telecom account support—billing inquiries, service activation, troubleshooting, and retention.
• Upsell and cross-sell telecom products/services where applicable, aligned with account goals.
• Participate in ongoing training, coaching, and QA sessions to maintain compliance and service excellence.

Conocimientos

CRM

Telecom

MS Office

Call monitoring

Customer service

Educación

High School Diploma

Herramientas

CRM software

Descripción del empleo

Role & Responsibilities

• Handle inbound/outbound customer calls for telecom account support—billing inquiries, service activation, troubleshooting, and retention.
• Upsell and cross-sell telecom products/services where applicable, aligned with account goals.
• Participate in ongoing training, coaching, and QA sessions to maintain compliance and service excellence.

Qualifications

At least HS Graduate (old curriculum) / SHS Graduate

• No experience required, but looking for quality candidates and has CSE

Can start immediately

Benefits & Culture Highlights

• On-site work environment with modern facilities and free meals.
• Performance-based incentives, career pathing, and upskilling programs.
• Stable, long-term account partnerships with leading global telcos.

Skills: crm,telecom,microsoft office suite,call monitoring,customer service