Customer Service Agent (Project-Based | Part-Time)

Newstel Gmbh; Philippines; Remote; PHP 138,000 - 207,000; Part time

Job summary

Newstel Gmbh in the Philippines is seeking a Project-Based Customer Service Agent to support customers via calls, live chat, and email for flower orders and related inquiries. This role offers a flexible, part-time remote schedule with opportunities to contribute to a growing team.

The ideal candidate communicates clearly in English, learns quickly, and stays calm during peak periods. Prior customer service or BPO experience helps, but is not required; adaptability and reliability are valued.

Qualifications

• Excellent verbal and written English communication is required.
• Ability to handle calls, live chat, and email professionally.
• Strong empathy and active listening.
• Ability to learn quickly and adapt to seasonal workloads.

Responsibilities

• Handle customer inquiries via phone, live chat, and email.
• Assist with orders, deliveries, and product inquiries.
• Resolve issues with empathy while maintaining positive experience.
• Document interactions accurately and follow procedures.
• Meet quality, productivity, and customer satisfaction targets.
• Adapt to seasonal workload changes.

Skills

Customer service

Empathy

Active listening

English proficiency

Fast learner

Communication skills

Problem solving

Adaptability

Rapport building

Job description

Customer Service Agent (Project-Based | Part-Time)

Company: Newstel Gmbh

Job Type: Part-Time Remote / Work from Home

Remote – Open to candidates in the Philippines

Part-Time | Project-Based

Opportunities vary depending on client needs

UseYour Own Device

About the Role

We’re looking for customer-focused and empathetic individuals to join our Flower Account as Project-Based Customer Service Agents . In this role, you’ll assist customers via calls, live chat, and email with orders, deliveries, product inquiries, and other concerns, providing a personalized and positive customer experience. This is an ideal opportunity for adaptable individuals who learn quickly, communicate effectively, and are committed to a project-based customer service role.

What You’ll Do

• Handle customer inquiries through phone, live chat, and email professionally and efficiently.
• Assist customers with flower orders, delivery updates, cancellations, modifications, and general product inquiries.
• Resolve customer concerns with empathy while maintaining a positive customer experience.
• Personalize responses to each customer's situation rather than relying solely on scripted replies.
• Accurately document customer interactions and follow account procedures.
• Meet quality, productivity, and customer satisfaction expectations.
• Adapt quickly to seasonal changes in workload and business needs.

What You Bring

• Available to work 20–40 hours per week with a flexible schedule, including weekends and holidays if needed.
• Must not be currently employed or studying, ensuring full availability for the project-based campaign.
• Excellent verbal and written English communication skills.
• Comfortable handling voice, chat, and email support.
• Quick learner with the ability to absorb new processes and product knowledge rapidly.
• Strong empathy and active listening skills.
• Able to personalize customer interactions naturally and build rapport.
• Customer service or BPO experience is an advantage, but not required.
• Customer-first mindset
• Strong problem-solving skills
• Adaptability in a fast-paced seasonal environment
• Attention to detail
• Positive attitude and reliability
• Ability to remain calm under pressure during peak seasons