Remote Part-Time Customer Service Agent (Project-Based)

Newstel Gmbh; Philippines; Remote; PHP 138,000 - 207,000; Part time

Job summary

Newstel Gmbh in the Philippines is seeking a Project-Based Customer Service Agent to support customers via calls, live chat, and email for flower orders and related inquiries. This role offers a flexible, part-time remote schedule with opportunities to contribute to a growing team.

The ideal candidate communicates clearly in English, learns quickly, and stays calm during peak periods. Prior customer service or BPO experience helps, but is not required; adaptability and reliability are valued.

Qualifications

• Excellent verbal and written English communication is required.
• Ability to handle calls, live chat, and email professionally.
• Strong empathy and active listening.
• Ability to learn quickly and adapt to seasonal workloads.

Responsibilities

• Handle customer inquiries via phone, live chat, and email.
• Assist with orders, deliveries, and product inquiries.
• Resolve issues with empathy while maintaining positive experience.
• Document interactions accurately and follow procedures.
• Meet quality, productivity, and customer satisfaction targets.
• Adapt to seasonal workload changes.

Skills

Customer service

Empathy

Active listening

English proficiency

Fast learner

Communication skills

Problem solving

Adaptability

Rapport building

Job description

Newstel Gmbh in the Philippines is seeking a Project-Based Customer Service Agent to support customers via calls, live chat, and email for flower orders and related inquiries. This role offers a flexible, part-time remote schedule with opportunities to contribute to a growing team.

The ideal candidate communicates clearly in English, learns quickly, and stays calm during peak periods. Prior customer service or BPO experience helps, but is not required; adaptability and reliability are valued.