Customer Service Agent - Logistic - 1 yr experience - Salary: 26k

Dempsey Resource Management; Taguig; On-site; PHP 268,000 - 324,000; Full time

Job summary

Dempsey Resource Management in the Philippines is seeking a Customer Service Representative to handle inquiries across multiple channels and deliver timely solutions. The role requires solid communication and multitasking skills, with office-based work at McKinley, Taguig and shift options to cover US time zones.

The ideal candidate will have at least 1 year in customer service, familiarity with MS Office, and good English communication.

Qualifications

• At least High School or College Level.
• At least 1 year of customer service experience; BPO preferred.
• Proven customer support or CSR with a customer-first mindset.
• Proficient in computer operating systems and Office software.
• English proficiency preferred.
• Strong multitasking, prioritization and time management.

Responsibilities

• Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on unresolved issues.
• Resolve cases within the scope of authority or escalated to the appropriate team for escalation.
• Maintain records of customer interactions, process customer accounts, and file documents.

Skills

Customer service

Communication skills

Time management

Multitasking

English proficiency

Education

High School or College Level

Tools

MS Office

Job description

Requirement

At least High School or College Level

At least 1 year of experience in customer service (BPO experience preferred).

Proven customer support or Client Service Representative experience with a customer- first mindset, and strong communication and coordination skills.

Proficient in computer operating systems and Office software.

English proficiency is preferred.

Strong multitasking, prioritization, and time management skills.

Role Responsibility

• Answer or receive customer requests via different service channels

(calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on

• Resolve cases within the scope of authority or escalated to the appropriate team for

unresolved issues.

• Maintain records of customer interactions, process customer accounts, and file

documents.

Work Setup

• Willing to work in McKinley, Taguig (office-based), Night Shift, Day Shift, or Mid Shift with

flexible scheduling options to accommodate US time zones

• Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
• Can start immediately

Salary: Total Package Php 26,000