Customer Service Agent

Gratitude Philippines; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Metro Manila is seeking a skilled Customer Service Representative to handle inquiries and resolve complaints. The ideal candidate has a diploma in a relevant field and 1-3 years of experience in customer service. This role requires excellent communication and interpersonal skills, along with the ability to work in a fast-paced environment. The position offers a chance to enhance customer satisfaction while collaborating with a dynamic team.

Qualifications

• 1-3 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Patience and empathy towards customers.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Resolve customer complaints and issues in a timely manner.
• Document interactions with customers.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Education

Diploma in a relevant field

Job description

Description

• Handle customer inquiries and provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Document interactions with customers in the company’s database.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure satisfaction with products and services.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 1-3 years of experience in customer service
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Problem-solving abilities
• Qualities and Traits: Patience and empathy towards customers
• Responsibilities and Duties: Ability to work in a fast-paced environment