Remote Customer Support Specialist (Email & Chat)

Newstel Media Ltd; Hinoba-an; Hybrid; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Use Your Own Device

Remote-friendly

Job summary

Newstel Media Ltd. is seeking a Customer Service Agent to provide professional support via email and chat from a remote setting in the Philippines. You will handle orders, payments, deliveries, and general inquiries to deliver an exceptional customer experience in a dynamic, international environment.

You'll stay updated on products and processes, ensure timely resolution within SLAs, and maintain accurate customer records while adhering to SOPs for consistent service quality.

Qualifications

• Excellent written and spoken English language skills.
• Previous experience in customer service or email support.
• Strong communication and interpersonal skills.
• Comfortable working with technology and computer systems.

Responsibilities

• Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat.
• Use customer feedback to help develop new ideas and continuously improve the customer experience.
• Stay updated on company products, services, and processes to give accurate information.
• Ensure timely and accurate resolution of customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow company guidelines and SOPs to deliver consistent service quality.

Skills

English proficiency

Customer service

Communication

Tech-savvy

Job description

Newstel Media Ltd. is seeking a Customer Service Agent to provide professional support via email and chat from a remote setting in the Philippines. You will handle orders, payments, deliveries, and general inquiries to deliver an exceptional customer experience in a dynamic, international environment.

You'll stay updated on products and processes, ensure timely resolution within SLAs, and maintain accurate customer records while adhering to SOPs for consistent service quality.