Customer Service Agent

Recruitify_HR; Angeles; On-site; PHP 260,000 - 420,000; Full time

Job summary

Recruitify_HR is seeking a dedicated customer service representative to handle inquiries via phone, email, and chat. You will maintain records, resolve issues, and collaborate with colleagues to enhance service quality.

The role requires strong communication, empathy, and the ability to work under pressure while delivering consistent customer support across multiple channels. Training will be provided to deepen product knowledge and skills.

Qualifications

• Strong communication and interpersonal skills are required.
• Experience handling customer inquiries across multiple channels.
• Proficiency with customer service software and tools is essential.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Communication skills

Interpersonal skills

Multichannel support

Education

Bachelor’s degree in a relevant field

Tools

CRM software

Job description

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.

Description

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer service software and tools.
• Qualities and Traits: Patient, empathetic, and able to handle stressful situations gracefully.