Customer Service Advisor - Resolve & Delight Customers

cnx; Calubihan; Hybrid; PHP 201,000 - 301,000; Full time

Job summary

cnx Iloilo Events 2026 is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, delivering first-rate customer support and resolving routine issues in a fast-paced setting.

You will greet customers professionally, maintain product knowledge, document interactions, and seek opportunities to offer additional services. A high school diploma and 3–6 months of relevant experience are preferred, with strong communication and teamwork essential.

Qualifications

• High school diploma required or equivalent.
• 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.

Responsibilities

• Handle inbound/outbound calls or online inquiries.
• Resolve routine customer issues with product/services knowledge.
• Maintain accurate notes in the system for each customer.
• Greet customers in a courteous, professional manner.
• Assist in documenting and tracking customer interactions.

Skills

Customer service

Communication skills

Attention to detail

Team player

Multitasking

Patience

Dependability

Education

High School Diploma or equivalent

Job description

cnx Iloilo Events 2026 is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, delivering first-rate customer support and resolving routine issues in a fast-paced setting.

You will greet customers professionally, maintain product knowledge, document interactions, and seek opportunities to offer additional services. A high school diploma and 3–6 months of relevant experience are preferred, with strong communication and teamwork essential.