Customer Service Advisor - Digital Intake - Iloilo 2026

cnx; Calubihan; Hybrid; PHP 201,000 - 279,000; Full time

Job summary

cnx Iloilo City is seeking a Customer Service Advisor for Digital Intake. The role interfaces with customers via inbound calls, outbound calls, or online channels, delivering service and resolving routine issues in a fast-paced setting.

The ideal candidate has a high school diploma with 3–6 months of relevant experience, strong communication, and multitasking abilities. This full-time on-site position offers growth within cnx and requires teamwork and adaptability.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Willing to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or the Internet as required.
• Ensure services meet contractual KPIs and deliver quality support.
• Clarify requirements; probe for understanding and provide resolution.
• Listen attentively, demonstrate empathy, and build rapport.
• Greet customers courteously following procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work, noting accounts as required.
• Document and track information in the call tracking database.
• Refer inquiries to published materials or senior staff when needed.
• Participate in activities to improve customer satisfaction and business performance.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Adaptability

Shift flexibility

Education

High school diploma

Tools

Call tracking database

Job description

Customer Service Advisor - Digital Intake - Iloilo 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao

Time Type

Full time

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