Customer Service Advisor - Iloilo XTRA 2026

Concentrix Philippines; Pale Benidicto Rizal; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Concentrix Philippines is seeking a Customer Service Advisor to handle inbound and outbound calls, and online inquiries from Iloilo clients. You will resolve routine problems and provide excellent service in line with client requirements.

The role emphasizes empathy, accurate data capture, and knowledge of client products. Full-time position based in Iloilo City, Megaworld area, with rotating shifts as needed and opportunities to grow in a dynamic contact center.

Formación

• High school diploma required; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; flexible and adaptable to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member, or independently.
• Demonstrate patience in all customer contact situations.

Responsabilidades

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Listen to customer needs and demonstrate empathy.
• Greet customers politely and professionally.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work notes.

Conocimientos

Customer service

Communication

PC literacy

Educación

High School Diploma

Descripción del empleo

Job Title:

Customer Service Advisor - Iloilo XTRA 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requires may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao

Language Requirements:

Time Type:

Full time

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