Customer Service Advisor - Digital Intake - Iloilo 2026

Concentrix Philippines; Pale Benidicto Rizal; Sur place; PHP 240 000 - 300 000; Plein temps

Résumé du poste

Concentrix Philippines is hiring a Customer Service Advisor for Digital Intake in Iloilo. The role interfaces with customers via inbound/outbound calls and online channels, delivering service support and resolving routine issues related to client products or services.

Ideal candidates have a high school diploma, are courteous, and possess strong communication and PC/navigation skills. The position emphasizes empathy, accuracy, and teamwork in a fast-paced setting.

Qualifications

• High school diploma required or preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Clear written and verbal communication skills.
• Reliable with attention to detail.

Responsabilités

• Handle inbound/outbound calls or online inquiries to resolve customer issues.
• Meet contractual KPIs and ensure quality service.
• Clarify requirements and use resources to provide accurate resolutions.
• Greet customers professionally and maintain rapport.
• Maintain knowledge of client products/services and document interactions.
• Refer customers to published materials or senior staff when needed.
• Identify opportunities to offer additional products/services.
• Document and retrieve information in the call tracking system.

Connaissances

Customer service

Communication skills

PC navigation

Teamwork

Attention to detail

Formation

High school diploma

Outils

Call tracking database

Description du poste

Job Title: Customer Service Advisor - Digital Intake - Iloilo 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location

PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao

Time Type

Full time

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