Customer Service Advisor - Cebu IT Park Events 2026

cnx; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

cnx is seeking a Customer Service Advisor for Cebu IT Park events. You will handle inbound and outbound calls, assist customers, and resolve routine inquiries with a focus on accuracy and courtesy.

In this role you will maintain knowledge of products and services, document interactions, and strive to meet KPIs while delivering professional, empathetic service in a fast-paced environment. This is a full-time, on-site position based in Cebu City.

Qualifications

• High school diploma or equivalent with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Able to communicate effectively in writing and speaking.
• Strong computer navigation skills.
• Willing to rotate shifts.

Responsibilities

• Handle inbound and outbound calls and assist customers.
• Clarify requirements and provide resolution using available tools.
• Greet customers professionally and maintain empathy.
• Maintain basic knowledge of client products and services.
• Document interactions and track information in the database.
• Meet or exceed KPIs and contribute to customer satisfaction.

Skills

PC knowledge

Communication skills

Attention to detail

Multitasking

Teamwork

Flexibility

Education

High school diploma

Job description

Job Title:

Customer Service Advisor - Cebu IT Park Events 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

PHL Cebu City - The Link

Time Type

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents