Consumer Services Bilingual English and German Speaker (SCH)

omnie; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

A consumer service company based in the Philippines is seeking a professional to manage consumer complaints effectively. The ideal candidate will have business management training, proficient communication skills in English and German, and experience using Zendesk and SAP. Responsibilities include processing feedback and inquiries, ensuring high-quality customer service, and maintaining a structured approach to work. This full-time role demands a strong customer focus and a solution-oriented mindset, working Monday to Friday during night shifts.

Qualifications

• At least 1 year of professional experience in a similar position.
• Very good knowledge of MS Office and SAP.
• C1 level proficiency in both English and German.
• Structured, process-driven approach with strong communication skills.

Responsibilities

• Process consumer complaints in Zendesk.
• Handle quality notifications and customer orders in SAP.
• Ensure professional communication with consumers by telephone.
• Monitor content of consumer complaints.
• Process customer request mailings.

Skills

Communication skills in English and German

Customer focus

Empathy

Structured working style

Problem-solving skills

Team player mentality

Education

Business management training

Tools

Zendesk

SAP

MS Office

Job description

Timely assurance of consumer service management when processing consumer complaints.

Role Description And Core Responsibilities

• Processing all types of consumer complaints (feedback, product suggestions, complaints, criticism) in the ticket software Zendesk (main task)
• Processing quality notifications, customer orders and spare parts deliveries in SAP
• Ensuring professional handling of consumer inquiries by telephone
• Monitoring the content of consumer complaints
• Processing customer request mailings

Profile

• Professional knowledge and experience
• Business management training and at least 1 year of professional experience in a similar position
• Very good communication skills in English and German (language level C1)
• Very good knowledge of MS Office, SAP
• Very structured way of working

Skills

• Must be proficient in both English and German
• Strong focus on results and structured approach to work
• Strong customer and consumer focus with a high degree of empathy
• Positive, solution-oriented communication both internally and externally
• Excellent understanding of family needs and child behaviour
• Team player mentality with active, clear communication and the ability to provide professional support to others

Schedule

• Monday - Friday, 10:00pm - 7:00am PST

Wage

• TBD

How To Apply

• Please include an updated resume and a 1 minute voice introduction in English and German.