Customer Service Advisor – Baguio | PHP 25k Signing Bonus

Concentrix Philippines; Tocmo; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Signing bonus

Health & wellness

Skills training

Career progression

Team culture

Job summary

Concentrix Philippines is seeking a customer-focused Customer Service Advisor for our Baguio City, Benguet location. This full-time role handles inbound calls, emails and chats, resolving inquiries with professionalism and speed.

A 25,000 PHP signing bonus is offered, with opportunities for development, training and career progression within a supportive team. Ideal candidates have strong communication, empathy and multitasking abilities, and are eager to contribute to high customer satisfaction

Qualifications

• High school diploma or equivalent.
• Strong communication and rapport-building skills.
• Patience and empathy with customers.
• Ability to multitask in a fast-paced environment.
• Basic computer literacy and attention to detail.

Responsibilities

• Handling inbound customer calls, emails and chat enquiries with professionalism and courtesy.
• Addressing customer concerns and resolving issues promptly and effectively.
• Providing product or service information to customers in a clear and helpful manner.
• Processing customer requests such as orders, returns and account updates.
• Documenting customer interactions accurately in our systems.
• Following company policies and procedures whilst maintaining high service standards.
• Escalating complex issues to supervisors or specialist teams when necessary.
• Contributing to team goals and performance metrics.
• Participating in training and development opportunities to enhance your skills.

Skills

Communication

Interpersonal skills

Customer focus

Multitasking

Active listening

Problem solving

Flexibility

Computer literacy

Education

High school diploma

Job description

Concentrix Philippines is seeking a customer-focused Customer Service Advisor for our Baguio City, Benguet location. This full-time role handles inbound calls, emails and chats, resolving inquiries with professionalism and speed.

A 25,000 PHP signing bonus is offered, with opportunities for development, training and career progression within a supportive team. Ideal candidates have strong communication, empathy and multitasking abilities, and are eager to contribute to high customer satisfaction