Customer Service Advisors wanted at Cebu IT Park with a 25k bonus!

Concentrix Philippines; Tocmo; Presencial; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Signing bonus

Health & wellness

Skills training

Career progression

Team culture

Descripción de la vacante

Concentrix Philippines is seeking a customer-focused Customer Service Advisor for our Baguio City, Benguet location. This full-time role handles inbound calls, emails and chats, resolving inquiries with professionalism and speed.

A 25,000 PHP signing bonus is offered, with opportunities for development, training and career progression within a supportive team. Ideal candidates have strong communication, empathy and multitasking abilities, and are eager to contribute to high customer satisfaction

Formación

• High school diploma or equivalent.
• Strong communication and rapport-building skills.
• Patience and empathy with customers.
• Ability to multitask in a fast-paced environment.
• Basic computer literacy and attention to detail.

Responsabilidades

• Handling inbound customer calls, emails and chat enquiries with professionalism and courtesy.
• Addressing customer concerns and resolving issues promptly and effectively.
• Providing product or service information to customers in a clear and helpful manner.
• Processing customer requests such as orders, returns and account updates.
• Documenting customer interactions accurately in our systems.
• Following company policies and procedures whilst maintaining high service standards.
• Escalating complex issues to supervisors or specialist teams when necessary.
• Contributing to team goals and performance metrics.
• Participating in training and development opportunities to enhance your skills.

Conocimientos

Communication

Interpersonal skills

Customer focus

Multitasking

Active listening

Problem solving

Flexibility

Computer literacy

Educación

High school diploma

Descripción del empleo

About us

Concentrix Philippines is a leading provider of customer service and business process outsourcing solutions. We are committed to delivering exceptional service to clients across various industries whilst maintaining a workplace culture that values our employees. With a dedication to innovation and excellence, we strive to create meaningful career opportunities for talented individuals who are passionate about delivering outstanding customer experiences.

About the role

We are seeking enthusiastic and customer-focused Customer Service Advisors to join our dynamic team at our Baguio City, Benguet location. This is a full-time position that offers a competitive salary package including a 25,000 PHP signing bonus. As a Customer Service Advisor, you will be the voice of our clients, providing exceptional support and resolving customer enquiries with professionalism and efficiency. This role is fundamental to our operation, directly impacting customer satisfaction and loyalty whilst contributing to the overall success of our business.

What you'll be doing

• Handling inbound customer calls, emails and chat enquiries with professionalism and courtesy
• Addressing customer concerns and resolving issues promptly and effectively
• Providing product or service information to customers in a clear and helpful manner
• Processing customer requests such as orders, returns and account updates
• Documenting customer interactions accurately in our systems
• Following company policies and procedures whilst maintaining high service standards
• Escalating complex issues to supervisors or specialist teams when necessary
• Contributing to team goals and performance metrics
• Participating in training and development opportunities to enhance your skills

What we're looking for

• High school diploma or equivalent qualification
• Strong communication and interpersonal skills with the ability to build rapport with customers
• Patience, empathy and a genuine desire to help customers
• Ability to multitask and manage time effectively in a fast-paced environment
• Basic computer literacy and proficiency with various applications
• Excellent listening skills and attention to detail
• Problem-solving mindset with the ability to think critically
• Flexibility and willingness to adapt to changing priorities
• Previous customer service experience is preferred but not essential for enthusiastic candidates

What we offer

We are committed to supporting our employees with a comprehensive benefits package and a positive working environment. Our rewards and benefits include competitive salary with a generous 25,000 PHP signing bonus, health and wellness programmes, opportunities for professional development and skills training, a supportive team culture and career progression opportunities within the organisation. We believe in recognising the hard work of our employees and providing them with the support they need to succeed and grow with us.