Customer Service Admin Support

optiBPO; Mabalacat; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

In-house medical team

HMO coverage

Growth opportunities

Job summary

optiBPO is seeking a detail-oriented Customer Service Admin Support to join our Angeles City team. You will administer orders, manage sales reporting, track logistics, and produce operational reports for a UK-based client.

The role is office-based at Mabalacat with a mid-shift schedule, requiring strict SOP compliance and data accuracy. We value excellent Excel skills, experience with SAP and ERP/CRM systems, and the ability to work across multiple platforms.

Qualifications

• Experience in order processing, sales administration, customer operations, or back-office support.
• Excellent attention to detail.
• Strong organisational and time management skills.
• Advanced Microsoft Excel skills.
• Skilled working with SAP and Microsoft Office products.
• Experience working with ERP, CRM, or order management systems.
• Ability to follow documented processes consistently.
• Strong written communication skills.
• Comfortable working with multiple systems and large volumes of transactional data.

Responsibilities

• Maintain order records and ensure all documentation is complete.
• Escalate incomplete or exceptional orders to the Customer Success team.
• Monitor order status and provide order tracking updates.
• Track daily shipments
• Obtain and record Proofs of Delivery (PODs).
• Add Sales Orders to the Sales Win Teams channel.
• Prepare and distribute daily summaries of quotes and orders.
• Produce reports as and when required.
• Prepare Quarterly Business Review (QBR) reports and supporting data.
• Ensure reporting is accurate, complete, and delivered on schedule.
• Produce daily operational issues reports.
• Maintain operational tracking logs and ensure data accuracy.
• Reconcile carrier charges (e.g. UPS, FedEx) against shipments.
• Reconcile third-party logistics (3PL) invoices.
• Identify discrepancies and elevate variances outside defined thresholds.

Skills

Order processing

Sales administration

Customer operations

Back-office support

Attention to detail

Time management

Microsoft Excel

SAP

ERP/CRM systems

Tools

SAP

Microsoft Excel

ERP/CRM systems

Job description

Job Category: Customer Service | JR-21823

Job Location: Angeles City, Pampanga

Are you an experienced Customer Service Admin Support? Looking for a new career opportunity with great perks and benefits? Today is the day to land a job that you love while working with a UK-based team! What are you waiting for?

Why will you love working with this Client?

This UK-based client provides loss prevention technology and security tagging products, which are at the forefront of combating retail crime. This is an exciting opportunity to join a leading organization and be part of their Philippines team!

Location / Shift

Mabalacat Office, Mid Shift

NOTE: You must be willing to work in the office in the above office location to apply for this position

Job Overview

Our Client seeking a detail-oriented Customer Service Admin Support role to join our Customer Service Team. This role is responsible for supporting the day-to-day administration of customer orders, sales reporting, logistics tracking, and operational reporting. The successful candidate will own defined operational processes, ensuring work is completed accurately, on time, and in accordance with documented Standard Operating Procedures (SOPs)This role is process-driven rather than customer-facing. Complex customer issues, commercial decisions, and exceptions will be escalated to the internal Customer Service team.

Key Responsibilities:

• Maintain order records and ensure all documentation is complete.
• Escalate incomplete or exceptional orders to the Customer Success team.
• Monitor order status and provide order tracking updates.
• Track daily shipments
• Obtain and record Proofs of Delivery (PODs).
• Add Sales Orders to the Sales Win Teams channel.
• Prepare and distribute daily summaries of quotes and orders.
• Produce reports as and when required.
• Prepare Quarterly Business Review (QBR) reports and supporting data.
• Ensure reporting is accurate, complete, and delivered on schedule.
• Produce daily operational issues reports.
• Maintain operational tracking logs and ensure data accuracy.
• Reconcile carrier charges (e.g. UPS, FedEx) against shipments.
• Reconcile third-party logistics (3PL) invoices.
• Identify discrepancies and elevate variances outside defined thresholds.

Requirments:

Skills & Experience

• Experience in order processing, sales administration, customer operations, or back-office support.
• Excellent attention to detail.
• Strong organisational and time management skills.
• Advanced Microsoft Excel skills.
• Skilled working with SAP and Microsoft Office products.
• Experience working with ERP, CRM, or order management systems.
• Ability to follow documented processes consistently.
• Strong written communication skills.
• Comfortable working with multiple systems and large volumes of transactional data.

Competencies

• Ability to identify issues quickly and resolve effectively
• High level of accuracy in order processing and data management
• Ability to identify discrepancies and prevent errors
• Strong prioritisation and multitasking skills
• Ability to meet deadlines and service level targets
• Comfortable working in a fast-paced, changing environment
• Confident use of business systems and tools
• Accurate data entry and record-keeping
• Clear and professional verbal and written communication
• Strong active listening skills
• Ability to convey information accurately and effectively

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented professionals supporting clients across Australia, New Zealand, the US, Canada, and Europe. Moreover, this is an excellent opportunity for anyone interested in taking on the role of Customer Service Admin Support within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us.

If you are passionate about contributing to a dynamic team, the Customer Service Admin Support role offers great career prospects at optiBPO.