Customer Service Admin & Order & Reporting Specialist

optiBPO; Mabalacat; Vor Ort; PHP 240.000 - 420.000; Vollzeit

Benefits dieser Stelle

In-house medical team

HMO coverage

Growth opportunities

Zusammenfassung

optiBPO is seeking a detail-oriented Customer Service Admin Support to join our Angeles City team. You will administer orders, manage sales reporting, track logistics, and produce operational reports for a UK-based client.

The role is office-based at Mabalacat with a mid-shift schedule, requiring strict SOP compliance and data accuracy. We value excellent Excel skills, experience with SAP and ERP/CRM systems, and the ability to work across multiple platforms.

Qualifikationen

• Experience in order processing, sales administration, customer operations, or back-office support.
• Excellent attention to detail.
• Strong organisational and time management skills.
• Advanced Microsoft Excel skills.
• Skilled working with SAP and Microsoft Office products.
• Experience working with ERP, CRM, or order management systems.
• Ability to follow documented processes consistently.
• Strong written communication skills.
• Comfortable working with multiple systems and large volumes of transactional data.

Aufgaben

• Maintain order records and ensure all documentation is complete.
• Escalate incomplete or exceptional orders to the Customer Success team.
• Monitor order status and provide order tracking updates.
• Track daily shipments
• Obtain and record Proofs of Delivery (PODs).
• Add Sales Orders to the Sales Win Teams channel.
• Prepare and distribute daily summaries of quotes and orders.
• Produce reports as and when required.
• Prepare Quarterly Business Review (QBR) reports and supporting data.
• Ensure reporting is accurate, complete, and delivered on schedule.
• Produce daily operational issues reports.
• Maintain operational tracking logs and ensure data accuracy.
• Reconcile carrier charges (e.g. UPS, FedEx) against shipments.
• Reconcile third-party logistics (3PL) invoices.
• Identify discrepancies and elevate variances outside defined thresholds.

Kenntnisse

Order processing

Sales administration

Customer operations

Back-office support

Attention to detail

Time management

Microsoft Excel

SAP

ERP/CRM systems

Tools

SAP

Microsoft Excel

ERP/CRM systems

Jobbeschreibung

optiBPO is seeking a detail-oriented Customer Service Admin Support to join our Angeles City team. You will administer orders, manage sales reporting, track logistics, and produce operational reports for a UK-based client.

The role is office-based at Mabalacat with a mid-shift schedule, requiring strict SOP compliance and data accuracy. We value excellent Excel skills, experience with SAP and ERP/CRM systems, and the ability to work across multiple platforms.