Customer Service Representative

optiBPO; Mabalacat; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

In-house medical team

HMO coverage

Growth opportunities

Learning opportunities

Job summary

optiBPO in Clark, Pampanga is seeking an experienced Customer Service Representative to support customers via email, phone, and chat. You will help with product information, process orders and returns, and resolve issues for an international client base.

You will work in the Clark Office during the Evening Shift (US time). Strong English communication, empathy, and teamwork are essential to succeed in a fast-paced, global environment.

Qualifications

• Provide user-friendly support via email, phone, and chat channels.
• Identify issues and coordinate with product and support teams to resolve.
• Communicate resolutions clearly to clients; ensure follow-up.

Responsibilities

• Provide excellent and easy-to-understand support via various support channels (email, phone, chat platforms)
• Identify potential issues and work with both product and support teams to get them resolved
• Communicating resolutions clearly, effectively, and efficiently to clients
• Identifying and taking ownership of problems and working with the customer to mitigate or resolve them

Skills

Empathy

Customer service

English communication

Team player

Attention to detail

MS Office

Western companies experience

1-2 years customer support

Tools

MS Office suite

Job description

Job Category:

Customer Service | JR-22217

Job Location:

Clark, Pampanga

Are you an experienced Customer Service Representative looking for a new career opportunity with great perks and benefits? Today is the day to land a job that you love while working with an international team! What are you waiting for?

Why will you love working with this Client?

This client is one of America's leading memorial suppliers. This is an exceptional opportunity for an individual who wishes to develop their career and work!

Location / Shift

Clark Office, Evening Shift (US)

NOTE:

You must be willing to work in the office at the above office location to apply for this position

Job Overview

Responsible for helping customers with complaints and questions, giving customers information about products and services, as well as taking orders and processing returns.

Responsibilities & Duties:

• Provide excellent and easy-to-understand support via various support channels (email, phone, chat platforms)
• Identify potential issues and work with both product and support teams to get them resolved
• Communicating resolutions clearly, effectively, and efficiently to clients
• Identifying and taking ownership of problems, concerns,s or issues with a customer and working with the customer to mitigate orresolve theme

Skills/Abilities:

• Enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem
• Excellent customer service relationship skills
• Strong empathy and ability to understand the customer
• Team player, great work ethic, and ability to work in a high-paced environment
• Excellent verbal and written English communication skills
• Highly organised and attention to detail
• Experienced with MS Office, including Word, Excel, and Outlook
• Experience working with Western companies (preferred)
• 1 - 2 years’ experience ina Customer Support role.

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented professionals supporting clients across Australia, New Zealand, the US, Canada, and Europe. Moreover, this is an excellent opportunity for anyone interested in taking on the role of Customer Service Representative within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Customer Service Representative role at optiBPO offers great career prospects.

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