Administrative Assistant

optiBPO; Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

In-house medical team and HMO coverage

Healthy workplace promotesCollab and 兼

Job summary

optiBPO is seeking an Administrative Assistant in Mabalacat City, Pampanga, eager to deliver outstanding customer support and accurate administrative duties. You will handle inquiries, update records, and collaborate with cross-functional teams to resolve issues in a fast-paced environment.

This role offers exposure to international clients, competitive benefits, and opportunities to grow with a growing company.

Qualifications

• Proven experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Provide high-level customer support by addressing customer queries and concerns.
• Update and maintain customer information in the company database.
• Coordinate with different teams to ensure timely resolution of customer issues.
• Develop and maintain strong relationships with clients, acting as a point of contact.
• Assist in the implementation of new customer service initiatives and strategies.
• Collaborate with team members to achieve monthly targets and service-level agreements.
• Conduct research and analysis to identify areas for improvement in customer service processes.

Skills

Customer service

Administrative experience

Verbal & written communication

Problem solving

Multitasking

MS Office

Critical thinking

Time management

Email processing

Invoicing

Tools

CRM software

Job description

Job Category

Administrative | JR-22969

Job Location

Mabalacat City, Pampanga

Why will you love working with this Client?

Our client is a manufacturer and supplier of modular ramps that ships throughout the United States and Canada. This company is a growing business that offers new career opportunities for professionals who are eager to learn and grow. Join our client and be part of a promising company!

Location / Shift

Mabalacat City, Pampanga, Evening Shift

Job Responsibilities

• Provide high-level customer support by addressing customer queries and concerns
• Update and maintain customer information in the company database
• Coordinate with different teams to ensure timely resolution of customer issues
• Develop and maintain strong relationships with clients, acting as a point of contact
• Assist in the implementation of new customer service initiatives and strategies
• Collaborate with team members to achieve monthly targets and service-level agreements
• Conduct research and analysis to identify areas for improvement in customer service processes

Requirments

• Proven experience in a customer service or administrative role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficient in using customer service software and Microsoft Office Suite
• Ability to work collaboratively in a fast-paced, team-oriented environment by being professional, friendly, and outgoing
• Exceptional organizational and time management skills
• Very strong Critical Thinking Skills
• Very strong administrative/computer skills and experience
• Email and Order processing
• Invoicing

Non-negotiable Skills and Requirements

• Strong spoken English communication skills.Previous customer service or voice-based experience.
• Experience handling calls and qualifying prospective customers.
• Ability to route or transfer callers to the appropriate dealer.
• Customer-oriented, professional, and confident on calls.

Why join optiBPO?

optiBPO is an exciting workplace where smart, talented professionals will surround you. These professionals support clients across Australia, New Zealand, the US, Canada, and Europe. Moreover, this is an excellent opportunity for anyone interested in taking on the role of Administrative Assistant. The job is within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us.

If you are passionate about contributing to a dynamic team, the Administrative Assistant role offers great career prospects at optiBPO.