Customer Service Admin Officer

Flat Planet Philippines , Inc.; Makati; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Onsite in Makati

Australian shift schedule

Career growth opportunities

Job summary

Flat Planet Philippines, Inc. is seeking an Admin Officer in Makati to support audits, RFIs, and day-to-day office operations.

You will manage communications with clients and internal teams, maintain records, handle calls and emails, and help improve administrative processes. This role requires 2–3 years of admin experience, strong organization, and proficiency with Microsoft Office; you will train new staff and assist sales inquiries.

Qualifications

• 2–3 years of experience in administration, office support, or a similar role.
• Experience with audits, compliance documentation, or RFIs is an advantage.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail and accuracy.
• Confident communicating with internal and external stakeholders.
• Proficient in Microsoft Office/365 and comfortable learning new systems and platforms.
• Experience with data entry, data management, document control, and record keeping.
• Able to handle confidential and sensitive information professionally.
• Strong problem-solving skills with the ability to identify issues and suggest process improvements.
• Able to work independently while also supporting a wider team.
• Comfortable handling phone calls, emails, enquiries, and ad hoc administrative tasks.
• Proactive, reliable, and able to manage multiple priorities and meet deadlines.
• Experience supporting sales teams or customer enquiries is an advantage.
• Willingness to assist with training, system monitoring, and other operational support tasks as required.

Responsibilities

• Conduct and support audits across VIC and NSW.
• Manage customer communications regarding RFIs.
• Assist team in preparing for audits and investigating RFIs.
• Facilitate effective communication with internal and external stakeholders.
• Provide administrative support including data entry, data cleaning, and general office tasks.
• Handle incoming and outgoing phone calls and emails professionally.
• File and store company documents accurately.
• Maintain confidential documents and sensitive information.
• Suggest and implement improvements to administrative processes.
• Assist the sales team by responding to job or client enquiries.
• Provide training and support for new or existing team members.
• Undertake other administrative duties as required to support the team and organisation.
• Assist with monitoring and basic maintenance of data collection platforms.
• Attend to ad hoc tasks as assigned.

Skills

Office suite

Communication

Attention to detail

Data entry

Organization

Stakeholder communication

Multitasking

Problem solving

Independent work

Sales support

Tools

Microsoft Office 365

Job description

Admin Officer

• Conduct and support audits for all activities across VIC and NSW, ensuring compliance with relevant standards and requirements.
• Manage customer communications, particularly regarding RFIs (Requests for Information), with a focus on achieving positive outcomes and timely results.
• Assist team members in preparing for audits and investigating any RFIs, providing guidance and ensuring all documentation is accurate and complete.
• Facilitate effective communication with both internal and external stakeholders to ensure smooth operations and information flow.
• Provide administrative assistance including data entry, data cleaning, and general office tasks to support efficient operations.
• Handle incoming and outgoing phone calls and emails, ensuring all enquiries are managed professionally and promptly.
• File and store company documents accurately, maintaining proper records and ensuring ease of retrieval.
• Maintain and safeguard confidential documents and sensitive information at all times.
• Suggest and implement improvements to enhance administrative processes and overall efficiency.
• Assist the sales team by responding to job or client enquiries, providing timely and accurate information.
• Provide training and support for new or existing team members to ensure they are equipped with the necessary skills and knowledge.
• Undertake other administrative duties as required to support the team and organisation.
• Assist with the regular monitoring and basic maintenance of the company’s data collection platforms, reporting any issues or irregularities to the relevant team members or supervisors for prompt resolution.
• Attends to any Ad hoc task that may be assigned from time to time.

Job Requirements

• 2–3 years of experience in administration, office support, or a similar role.
• Experience with audits, compliance documentation, or RFIs is an advantage.
• Strong written and verbal communication skills.
• Highly organised with strong attention to detail and accuracy.
• Confident communicating with internal and external stakeholders.
• Proficient in Microsoft Office/365 and comfortable learning new systems and platforms.
• Experience with data entry, data management, document control, and record keeping.
• Able to handle confidential and sensitive information professionally.
• Strong problem-solving skills with the ability to identify issues and suggest process improvements.
• Able to work independently while also supporting a wider team.
• Comfortable handling phone calls, emails, enquiries, and ad hoc administrative tasks.
• Proactive, reliable, and able to manage multiple priorities and meet deadlines.
• Experience supporting sales teams or customer enquiries is an advantage.
• Willingness to assist with training, system monitoring, and other operational support tasks as required.

Benefits

• Full-time permanent position
• Onsite work arrangement in Makati
• Australian shift schedule
• Work directly with Australian business owners and decisionmakers
• Exposure to niche, high-impact recruitment projects
• Career growth opportunities in a fast-growing global talent solutions business
• Supportive, high-performance recruitment environment focused on results and professional development