Tech Support - Office Admin | ONSITE

Sourcefit Philippines, Inc.; Quezon City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Sourcefit Philippines, Inc. is seeking an organized Office Administrator to support customer administration, reception, warranty and service coordination, and general office tasks from our Quezon City office.

The role requires strong communication, meticulous record-keeping, and proactive follow-up on tasks. The ideal candidate has at least 2 years in office administration and excellent customer service skills.

Qualifications

• At least 2 years of office administration experience.
• Strong customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a professional approach when dealing with customers.
• Highly organized and detail-oriented.
• Strong follow-through and ability to take ownership of administrative tasks.
• Comfortable managing multiple requests and following up with different teams.
• Able to maintain accurate records and information.
• Must be willing to be trained in basic technical support.

Responsibilities

• Create and maintain accurate customer records.
• Update customer contact details, addresses, and account information.
• Monitor customer credit limits where required.
• Assist with credit limit review or increase requests and escalator credit decisions.
• Monitor and respond to routine administration emails.
• Direct enquiries to the appropriate team member where required.
• Follow up outstanding matters until they are completed.
• Answer incoming reception and general business calls.
• Assist customers with straightforward enquiries.
• Direct Sales, Accounts, Service, and other enquiries to the appropriate team member.
• Record and follow up messages or required actions.
• Coordinate the administrative side of warranty and service enquiries.
• Ensure service tickets are properly recorded, assigned, and kept up to date.
• Monitor aging or stalled tickets and follow up on required actions.
• Coordinate approved product returns and replacements.
• Provide customers with return instructions and follow up on outstanding returns.
• Coordinate with customers, the Service Team, and Warehouse on replacement progress.
• Maintain accurate ticket notes and status.
• Escalate technical matters to the appropriate technical team member.
• Help ensure completed warranty and service matters are properly closed.
• Assist the Australian and Philippines teams with general administrative tasks.
• Maintain records, documents, and basic reports.
• Assist with data entry and information checking.
• Support office organization and new administrative processes.
• Proactively follow up on outstanding administrative tasks.
• Provide technical support for basic enquiries after receiving additional training.

Skills

Office administration

Customer service

Communication skills

Organizational skills

Follow-through

Record keeping

Job description

Office Administrator

Job Overview

Our client is an Australian off-grid power solutions business supporting customers with solar, battery, and energy storage solutions. They are looking for an organized and customer-focused Office Administrator to join their Philippines team.

The role will support customer administration, reception, customer calls, warranty and service coordination, and general office administration. The ideal candidate should have a strong combination of office administration and customer service experience, with excellent communication skills and the ability to proactively follow up on tasks.

Job Details

Work Setup: Office-based in Quezon City

*There may be an opportunity to transition to a hybrid setup after approximately 3–6 months, depending on performance and business requirements. Schedule: Thursday to Monday | 8:00 AM to 5:00 PM | Australian Eastern Standard Time / Melbourne time Holiday: Follow Australian holidays

Responsibilities:

• · Create and maintain accurate customer records.
• · Update customer contact details, addresses, and account information.
• · Monitor customer credit limits where required.
• · Assist with credit limit review or increase requests and escalator credit decisions requiring management approval.
• · Monitor and respond to routine administration emails.
• · Direct enquiries to the appropriate team member where required.
• · Follow up outstanding matters until they are completed.
• · Answer incoming reception and general business calls.
• · Assist customers with straightforward enquiries.
• · Direct Sales, Accounts, Service, and other enquiries to the appropriate team member.
• · Record and follow up messages or required actions.
• · Coordinate the administrative side of warranty and service enquiries.
• · Ensure service tickets are properly recorded, assigned, and kept up to date.
• · Monitor aging or stalled tickets and follow up on required actions.
• · Coordinate approved product returns and replacements.
• · Provide customers with return instructions and follow up on outstanding returns.
• · Coordinate with customers, the Service Team, and Warehouse on replacement progress.
• · Maintain accurate ticket notes and status.
• · Escalate technical matters to the appropriate technical team member.
• · Help ensure completed warranty and service matters are properly closed.
• · Assist the Australian and Philippines teams with general administrative tasks.
• · Maintain records, documents, and basic reports.
• · Assist with data entry and information checking.
• · Support office organization and new administrative processes.
• · Proactively follow up on outstanding administrative tasks.
• · Provide technical support for basic enquiries after receiving additional training.

Qualifications:

• At least 2 years of office administration experience.
• Strong customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a professional approach when dealing with customers.
• Highly organized and detail-oriented.
• Strong follow-through and ability to take ownership of administrative tasks.
• Comfortable managing multiple requests and following up with different teams.
• Able to maintain accurate records and information.
• Must be willing to be trained in basic technical support