Customer Sales Representative | Competitive Salary & Exciting Benefits

Glophics Ph Inc.; Cebu City; On-site; PHP 223,000 - 469,000; Full time

Benefits offered by this job

Statutory Benefits upon Date of hired.

Night Shift Differential & Allowance.

Service Incentive Leave (Eligibility).

HMO (Eligibility).

Meal Allowance.

Other Perks.

Job summary

Glophics Ph Inc. in Cebu City is seeking a results-driven Customer Sales Representative to engage customers across phone, email, and chat, identify sales opportunities, and close deals to maximize revenue.

You will maintain product knowledge, up-sell, process orders, and handle inquiries while delivering exceptional service. Excellent English communication is essential, along with strong persuasion and goal orientation.

Qualifications

• Excellent English communication skills (verbal and written).
• Proven ability or strong potential to convert leads and close sales.
• Strong persuasion, negotiation, and objection-handling skills.
• Goal-oriented, self-motivated, and driven by sales performance.
• Customer-focused with the ability to balance service and sales.
• Strong problem-solving skills and adaptability in dynamic situations.
• Ability to multitask and work efficiently with minimal supervision.
• High attention to detail and accuracy.
• Proficient in computer use, CRM systems, and digital tools.
• Call Center experience (is a must).

Responsibilities

• Engage with Customers via phone, email, and chat to address inquiries and provide accurate product and service information.
• Identify Customer needs and recommend suitable products or services to drive sales.
• Process Customers' orders, take orders, determine charges, and oversee billing or payments.
• Actively up-sell and cross-sell products to maximize revenue opportunities.
• Maintain broad knowledge of all Company Products, Services and Promotions.
• Accurately captures Customer Information.
• Follow Communication Procedures, Guidelines and Policies.
• Discusses products offered and ensures customer satisfaction.
• Handle customer complaints professionally, offering timely and effective solutions.

Job description

About the role

A results-driven Customer Sales Representative (CSR) responsible for engaging customers across multiple channels, identifying sales opportunities, and closing deals to drive revenue and maximize every interaction.

Key responsibilities

• Engage with Customers via phone, email, and chat to address inquiries and provide accurate product and service information.
• Identify Customer needs and recommend suitable products or services to drive sales.
• Process Customers' orders, take orders, determine charges, and oversee billing or payments.
• Actively up-sell and cross-sell products to maximize revenue opportunities.
• Maintain broad knowledge of all Company Products, Services and Promotions.
• Accurately captures Customer Information.
• Follow Communication Procedures, Guidelines and Policies.
• Discusses products offered and ensures customer satisfaction.
• Handle customer complaints professionally, offering timely and effective solutions.

About you

• Excellent English communication skills (verbal and written).
• Proven ability or strong potential to convert leads and close sales.
• Strong persuasion, negotiation, and objection-handling skills.
• Goal-oriented, self-motivated, and driven by sales performance.
• Customer-focused with the ability to balance service and sales.
• Strong problem-solving skills and adaptability in dynamic situations.
• Ability to multitask and work efficiently with minimal supervision.
• High attention to detail and accuracy.
• Proficient in computer use, CRM systems, and digital tools.
• Call Center experience (is a must).

Benefits

• Statutory Benefits upon Date of hired.
• Night Shift Differential & Allowance.
• Service Incentive Leave (Eligibility).
• HMO (Eligibility).
• Meal Allowance.
• Other Perks.

Work Location: In person

Job Types: Full-time, Permanent