Customer Sales Representative

Hotdish; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Hotdish is seeking a Social Media Customer Sales Representative in the Philippines to manage incoming digital communications across social platforms and phone channels. The role focuses on conversational commerce—turning routine inquiries into sales through product guidance and upselling while ensuring timely order processing.

You will collaborate with internal teams to track orders, maintain accurate records, and monitor deliveries with attention to data privacy and brand consistency.

Qualifications

• Excellent written communication and professional verbal skills.
• Ability to convert inquiries into sales and manage workflows across departments.
• Adept at handling complaints and resolving delays with tact.
• Strong multitasking with high data accuracy.

Responsibilities

• Omnichannel Support: Respond to DMs, comments, and calls promptly in brand voice.
• Conversational Sales: Identify leads, upsell, and process orders.
• Order Tracking & Operations: Coordinate with Accounting, Dispatch, and Riders to update tracking and deliveries.
• Issue Resolution: Handle inquiries, resolve disputes, and escalate complex issues.
• Data & Inventory Control: Maintain tracking sheets and data privacy compliance.
• Market & Platform Engagement: Track trends and share product knowledge.

Skills

Communication

Technical Proficiency

Conversational Commerce

Problem-Solving & Conflict Resolution

Organization & Detail

Adaptability

Tools

Social media management tools

Inbox/call handling software

MS Office

Live tracking sheets

Job description

JOB SUMMARY

The Social Media Customer Sales Representative manages incoming digital communications, comments, and customer inquiries across all social media platforms and phone channels. This role focuses on driving conversational commerce—turning routine inquiries and phone calls into sales through product guidance, upselling, and efficient order processing. The position requires clear written and verbal communication, sharp attention to detail, and seamless collaboration with internal teams to manage order tracking and delivery.

KEY RESPONSIBILITIES

• Omnichannel Support: Respond to direct messages, comments, and incoming customer calls promptly, professionally, and in line with brand voice.

• Conversational Sales: Identify leads, recommend products, perform upselling and cross-selling, negotiate sales, and process orders.

• Order Tracking & Operations: Coordinate with Accounting, Dispatch, and Riders to process transactions, update tracking sheets, and monitor timely deliveries.

• Issue Resolution: Handle customer complaints, answer inquiries, resolve disputes, and escale complex issues as needed.

• Data & Inventory Control: Maintain precise tracking sheets, manage data privacy compliance, and coordinate stock replenishment.

• Market & Platform Engagement: Track online trends, stay updated on product knowledge, and adopt best practices for digital customer service and calls.

SKILLS & COMPETENCIES

1. Communication: Exceptional written communication (grammar, spelling, punctuation) and clear, professional verbal phone skills.

2. Technical Proficiency: Skilled in social media management/inbox tools, call handling software, MS Office, and live tracking sheets.

3. Conversational Commerce: Proven ability to convert text/phone inquiries into completed sales and manage multi-department workflows.

4. Problem-Solving & Conflict Resolution: Adept at handling complaints, de-escalating tense calls/messages, and resolving operational delays.

5. Organization & Detail: Strong multitasking skills under high volume, with high accuracy in data encoding and order tracking.

6. Adaptability: Open to continuous feedback, evolving platform trends, and shifting operational duties as needed.