Customer Care Senior Representative

NTT DATA, Inc.; Manila; On-site; PHP 275,385 - 413,078; Full time

Job summary

NTT DATA, Inc. is seeking a full-time Digital Customer Service Representative in Manila. The Customer Care Associate will deliver exceptional service, respond to inquiries, and ensure customer satisfaction. Ideal candidates will have strong communication skills and a passion for helping others. Responsibilities include accurately assessing customer needs and maintaining confidentiality. This role requires flexibility in working hours and a positive, professional demeanor in all interactions.

Qualifications

• Prior experience in customer service is a strong asset.
• Strong oral and written communication skills including typing and grammar.
• Ability to learn quickly and apply new skills effectively.

Responsibilities

• Deliver first class service by assessing and responding to customer needs.
• Complete documentation for each interaction and input data for call history.
• Respond to complex inquiries in an informed and accurate manner.

Skills

Customer satisfaction excellence

Communication skills

Problem-solving

Team collaboration

Change implementation

Job description

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Digital Customer Service Representative

Position Status: Full Time

Hours of Work: Monday-Sunday 8:00am-12:00am EST

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.