Sales Representative

Zucari Philippines Ecommerce Inc.; Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

A leading ecommerce firm in Metro Manila is seeking a dedicated Customer Support Specialist. In this role, you'll provide exceptional support across various channels, drive sales through effective techniques, and collaborate with multiple departments to ensure customer satisfaction. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to continuous personal development. Join us to deliver outstanding experiences and build customer loyalty.

Qualifications

• Experience in customer support roles, handling communications via multiple channels.
• Proven skills in driving sales targets and resolving customer complaints.
• Ability to work collaboratively across departments.

Responsibilities

• Provide professional customer support through various channels.
• Achieve sales targets by converting leads and upselling.
• Collaborate with other departments to resolve customer issues.
• Document interactions accurately and maintain compliance with company policies.
• Engage in continuous personal development through training.

Skills

Customer support

Sales techniques

Communication

Empathy

Problem-solving

Job description

Core Responsibilities

• Customer Support & Experience
• Respond quickly and professionally via chat/email/social/phone.
• Assist with orders, inquiries, exchanges/returns/refunds.
• Deliver consistent, brand-aligned customer experience to build loyalty.
• Sales & Profitability
• Hit sales targets by converting leads into purchases.
• Upsell/cross-sell to increase AOV and margins.
• Execute promos/campaigns and track performance (sales, conversion, trends).
• Collaboration
• Coordinate with Marketing, Logistics, HR/Training, and Finance to resolve customer needs (delivery, payments, product concerns).
• Participate in meetings, learning sessions, and share best practices with teammates.
• Product Mastery & Market Insight
• Maintain deep understanding of products, benefits, and target buyers.
• Stay updated on launches, pricing, and trends; provide feedback to management/marketing/R&D.
• Monitor customer objections, competitor offers, and buying behavior.
• Problem Solving & Retention
• Handle complaints with empathy and professionalism.
• Use service recovery and follow-ups to retain customers and protect the brand.
• Documentation, Time Management, and Compliance
• Submit accurate daily/weekly/monthly reports; update CRM properly.
• Prioritize high-impact tasks while maintaining quality.
• Follow company policies, confidentiality rules, and Data Privacy compliance.
• Continuous Development
• Attend trainings, simulations, and reviews.
• Improve skills in sales psychology, negotiation, and customer relationship management.