Social Media Sales Admin

Trixie Brothers Holdings Inc.; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Trixie Brothers Holdings Inc. is seeking a result-driven social media sales specialist in the Philippines. You will manage inquiries from Facebook and Instagram, respond promptly, and convert conversations into confirmed orders while maintaining accurate sales records.

Responsibilities include product information, upselling, and following sales scripts to ensure a friendly, professional customer journey. This role emphasizes customer service excellence and orderly record-keeping.

Qualifications

• Experience in social media sales and customer inquiries.
• Strong communication and written English skills.
• Ability to follow sales scripts while keeping a natural, friendly tone.

Responsibilities

• Monitor Facebook/Instagram inboxes, comments, and inquiries.
• Respond promptly and professionally to customer questions.
• Provide accurate information about products, prices, availability, promotions, and policies.
• Follow up with interested customers who have not completed a purchase.
• Handle basic customer concerns and escalate complex issues as needed.
• Assist customers in selecting products that meet their needs and preferences.
• Actively convert inquiries into confirmed orders and record details.
• Recommend related products, bundles, or promotions when suitable.
• Collect and verify customer information and order details; encode orders accurately.

Job description

About the role

Responsible for managing customer inquiries and sales transactions coming from social media platforms, particularly Facebook and Instagram. The role focuses on promptly responding to customers, converting inquiries into sales, processing orders accurately, and maintaining organized sales records.

Key responsibilities

• Monitor Facebook/Instagram inboxes, comments, and inquiries

• Respond promptly and professionally to customer questions

• Provide accurate information about products, prices, availability, promotions, and policies

• Follow up with customers who have shown interest but have not completed their purchase

• Handle basic customer concerns and elevate complicated issues when necessary

• Assist customers in choosing the appropriate product based on their needs

• Actively convert inquiries into confirmed orders

• Recommend related products, upgrades, bundles, or promotions when appropriate

• Collect and verify customer information and order details

• Encode confirmed orders accurately

• Meet assigned sales or conversion targets

• Follow established sales scripts and procedures while maintaining a natural and helpful conversation

• Maintain professional and friendly relationships with customers

• Record important customer preferences or concerns for future reference