Customer Care Specialist

Cartrack; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cartrack, a world-leading smart mobility SaaS company with subscribers across 24 countries, is seeking a Customer Care Specialist in the Philippines. You will engage with fleet managers and system users to retain contracts and enhance satisfaction.

You will perform outbound retention calls, negotiate renewals, and develop strategies to meet monthly targets while delivering excellent service and proactive engagement.

Qualifications

• Experience in customer service.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Responsibilities

• Build strong relationship with decision makers/fleet managers/system users and manage of all services for our customers.
• Perform outbound retention calls to clients whom contract is expiring.
• Developing and implementing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meet and exceed monthly targets through successful contract retention.
• Establish good rapport and trust though proactive engagement.
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations.
• Listen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business.
• Compile daily report

Skills

Customer service

English proficiency

Communication

Team player

Independent work

Tech-savvy

Education

Diploma/Bachelor Degree in any field

Job description

We’re a world-leading smart mobility SaaS tech company with over 2.6 million subscribers across 24 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology?

We’re looking for a Customer Care Specialist

Responsibility

• Build strong relationship with decision makers/fleet managers/system users and manage of all services for our customers.
• Perform outbound retention calls to clients whom contract is expiring.
• Developing and implementing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meet and exceed monthly targets through successful contract retention
• Establish good rapport and trust though proactive engagement
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
• Listen attentively to the customer’s responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client’s business
• Compile daily report

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.