Customer Retention and Telesales Representative

IONOS Group; Cebu City; On-site; PHP 446,000 - 670,000; Full time

Job summary

IONOS Group in Cebu City is seeking a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased retention and satisfaction. You will respond to calls, emails and live chat, selling our hosting products and guiding customers to self-service resources.

The role requires a proven tele sales track record, strong communication skills and a customer-service mindset, with a focus on achieving retention and sales targets.

Qualifications

• Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
• Self-motivated.
• Sales and/or Customer Service experience in a similar role.
• Excellent verbal and written communication skills.
• Excellent telephone manner.

Responsibilities

• Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
• Maintain an excellent knowledge of our portfolio of products and services.
• Respond to incoming requests for cancellation of services and identify opportunities to achieve retention.
• To consistently achieve and exceed sales and retentions targets.
• Direct customers to our online knowledge base to improve their future self service capability.
• Document customer cancellation outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
• Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role

Skills

Sales experience

Customer service

Communication skills

Telephone sales

Self-motivation

Job description

About the role

We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction.

Duties & Responsibilities

Key responsibilities include:

• Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
• Maintain an excellent knowledge of our portfolio of products and services.
• Respond to incoming requests for cancellation of services and identify opportunities to achieveretention.
• To consistently achieve and exceed sales and retentions targets.
• Direct customers to our online knowledge base to improve their future self service capability.
• Document customer cancellation outcomes to add to our knowledge of reasons why customerschoose to cancel their services with us.
• Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role

Skills & Expertise required:

Essential:

• Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
• Self-motivated.
• Sales and/or Customer Service experience in a similar role.
• Excellent verbal and written communication skills.
• Excellent telephone manner.

Desirable:

• Technically minded with strong problem solving & analytical skills
• A good knowledge of the Internet, email, FTP and the world wide web
• An understanding of Hosting & DNS would be an advantage