Customer Retention and Telesales Representative

1&1 IONOS SE; Cebu City; On-site; PHP 335,000 - 558,000; Full time

Job summary

1&1 IONOS SE in Cebu City seeks a Telesales & Customer Retentions Agent to build and maintain strong relationships with new and existing customers, driving retention and satisfaction. You will handle inbound inquiries via phone, email, and chat, promoting hosting products and resolving issues to minimize churn.

The role requires proven sales capability, excellent communication, and the ability to meet retention targets in a fast-paced environment.

Qualifications

• Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
• Self-motivated.
• Sales and/or Customer Service experience in a similar role.
• Excellent verbal and written communication skills.
• Excellent telephone manner.

Responsibilities

• Respond to calls, email, and live chat to sell hosting products meeting customer needs.
• Maintain knowledge of the product portfolio and services.
• Respond to cancellation requests and identify retention opportunities.
• Consistently achieve and exceed sales and retentions targets.
• Direct customers to the online knowledge base to improve self-service.
• Document cancellation outcomes to analyze reasons for churn.
• Report to the Telesales & Customer Retentions Manager on activities.

Skills

Proven track record

Self-motivated

Sales experience

Verbal communication

Telephone manner

Job description

Tasks

About the role

We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction.

Duties & Responsibilities

Key responsibilities include:

• Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
• Maintain an excellent knowledge of our portfolio of products and services.
• Respond to incoming requests for cancellation of services and identify opportunities to achieveretention.
• To consistently achieve and exceed sales and retentions targets.
• Direct customers to our online knowledge base to improve their future self service capability.
• Document customer cancellation outcomes to add to our knowledge of reasons why customerschoose to cancel their services with us.
• Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role

Skills & Expertise required:

• Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
• Self-motivated.
• Sales and/or Customer Service experience in a similar role.
• Excellent verbal and written communication skills.
• Excellent telephone manner.

Desirable:

• Technically minded with strong problem solving & analytical skills
• A good knowledge of the Internet, email, FTP and the world wide web
• An understanding of Hosting & DNS would be an advantage

Qualifications