Customer Relationships & Growth Manager

Globe Telecom; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a Customer Relationship Manager to build and sustain strong client relationships, ensuring satisfaction, retention, and loyalty across enterprise accounts.

You will manage client communications, identify upsell opportunities with the sales team, and monitor metrics to drive service improvements.

This role requires 5+ years in sales within Telco/ICT or B2B, superior communication, and the ability to translate product benefits into client value.

Qualifications

• 5+ years of sales in Technical, Enterprise, or B2B environment.
• Proven account management or other relevant experience.
• Experience in delivering client-focused solutions based on customer needs.

Responsibilities

• Relationship management: Develop and nurture relationships with clients by understanding their needs and preferences.
• Client retention: Focus on retaining existing clients by addressing concerns and providing a high level of service.
• Account management: Serve as main point of contact for clients and provide regular updates on offerings and trends.
• Upselling and cross-selling: Identify opportunities to expand product/service range and collaborate with sales.
• Issue resolution: Handle client complaints timely and escalate when needed to ensure satisfaction.
• Performance analysis: Monitor client metrics to identify trends and opportunities for improvement.
• Contract management: Ensure contracts and SLAs are in place and compliant.

Skills

Sales experience

Account management

Client-focused solutions

Telco/ICT domain knowledge

Communication skills

Education

Bachelor’s Degree

Job description

Globe Telecom in the Philippines is seeking a Customer Relationship Manager to build and sustain strong client relationships, ensuring satisfaction, retention, and loyalty across enterprise accounts.

You will manage client communications, identify upsell opportunities with the sales team, and monitor metrics to drive service improvements.

This role requires 5+ years in sales within Telco/ICT or B2B, superior communication, and the ability to translate product benefits into client value.