Customer Relationship Officer (Retail/F&B)

HRTx Inc; Pateros; On-site; PHP 279,000 - 469,000; Full time

Job summary

HRTx Inc. is seeking a diligent Customer Relationship Officer in Taguig to strengthen client engagement and enhance overall customer experience within our retail/F&B operations. The role focuses on building lasting relationships, resolving concerns, and driving customer satisfaction and loyalty.

You will act as the primary contact for customer inquiries, collaborate with store teams, and monitor CX across touchpoints to ensure service standards are consistently met.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• 1–3 years of experience in customer service or retail/F&B operations.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-first mindset.
• Able to collaborate with cross-functional teams.
• Proficient in Microsoft Office or CRM tools is an advantage.

Responsibilities

• Build and maintain strong customer relationships to drive satisfaction.
• Serve as primary contact for inquiries, concerns, and feedback.
• Monitor and improve customer experience across touchpoints.
• Handle and resolve complaints promptly and professionally.
• Collaborate with store teams to meet service standards.
• Gather customer insights and suggest improvements.
• Support loyalty programs and customer engagement initiatives.
• Maintain accurate customer records and logs.

Skills

Customer service

Relationship management

Communication skills

Team collaboration

Education

Bachelor's degree in Business Administration, Hospitality Management, or related field

Tools

CRM tools

Microsoft Office

Job description

Customer Relationship Officer
Taguig | On-site | Monday to Friday

Job Summary:
We are looking for a dynamic and customer-focused Customer Relationship Officer to strengthen client engagement and enhance overall customer experience within our retail/F&B operations. The ideal candidate will play a key role in building lasting relationships, resolving concerns, and driving customer satisfaction and loyalty.

Key Responsibilities:

• Build and maintain strong relationships with customers to ensure high levels of satisfaction and repeat business
• Act as the primary point of contact for customer inquiries, concerns, and feedback
• Monitor and improve customer experience across retail/F&B touchpoints
• Handle and resolve customer complaints in a timely and professional manner
• Collaborate with operations and store teams to ensure service standards are consistently met
• Gather customer insights and provide recommendations to improve products, services, and processes
• Support loyalty programs, promotions, and customer engagement initiatives
• Maintain accurate customer records and interaction logs

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or related field
• At least 1-3 years of experience in customer service, relationship management, or retail/F&B operations
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-first mindset
• Ability to work collaboratively with cross-functional teams
• Proficient in Microsoft Office and/or CRM tools is an advantage

Key Competencies:

• Customer-centric approach
• Strong attention to detail
• Adaptability in a fast-paced environment
• Conflict resolution skills
• Positive and professional attitude