Customer Service Representatives with or without experience- Cagayan De Oro

Trinity Workforce Solutions Inc; Cagayan de Oro; On-site; PHP 167,000 - 246,000; Full time

Job summary

Trinity Workforce Solutions Inc is hiring a Customer Service Representative to join our team in an entry-level role. You will handle inquiries via phone, email, and chat and strive to deliver excellent service.

No prior work experience is required, but candidates with Customer Care Experience (CCE) or BPO background are highly preferred. On-site work with possible shifts, weekends, and holidays may be required.

Qualifications

• No prior work experience required.
• CCE, BPO, or customer service experience highly preferred.
• Excellent verbal and written communication skills.
• Customer-oriented with a positive and professional attitude.
• Good problem-solving and interpersonal skills.
• Basic computer literacy and ability to navigate multiple applications.
• Willing to work on-site, shifting schedules, weekends and holidays if required.
• High school graduates, college undergraduates, and college graduates welcomed depending on account requirements.

Responsibilities

• Handle customer inquiries through phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, accounts, or customer concerns.
• Resolve customer issues professionally and efficiently.
• Maintain a high level of customer satisfaction through excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and service standards.
• Escalate complex issues to the appropriate team or department when necessary.
• Meet established productivity, quality, and customer satisfaction targets.
• Perform other related tasks as assigned.

Skills

Verbal Communication

Written Communication

Customer Focus

Problem Solving

Interpersonal Skills

Computer Literacy

Multitasking

Flexibility

Education

High School Graduate

College Graduate

Undergraduate

Job description

Customer Service Representative

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This is an entry-level opportunity, and candidates with no prior work experience are welcome to apply. Candidates with Customer Care Experience (CCE) or BPO experience are highly preferred.

The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries and concerns, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries through phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, accounts, or customer concerns.
• Resolve customer issues professionally and efficiently.
• Maintain a high level of customer satisfaction through excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and service standards.
• Escalate complex issues to the appropriate team or department when necessary.
• Meet established productivity, quality, and customer satisfaction targets.
• Perform other related tasks as assigned.

Qualifications

• No prior work experience required.
• Candidates with Customer Care Experience (CCE), BPO, or customer service experience are highly preferred.
• Excellent verbal and written communication skills.
• Customer-oriented with a positive and professional attitude.
• Good problem-solving and interpersonal skills.
• Basic computer literacy and ability to navigate multiple applications.
• Willing to work on-site, shifting schedules, weekends, and holidays, if required.
• High school graduates, college undergraduates, and college graduates are welcome to apply, depending on account requirements.

Preferred Skills

• Customer service or call center experience
• Strong communication and active listening skills
• Ability to multitask and work under pressure
• Basic knowledge of Microsoft Office and other computer applications
• Adaptability and willingness to learn