Customer Relations Officer

HMR Philippines, Inc.; Las Piñas; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading retail company in the Philippines is looking for a sales-oriented professional who will handle customer inquiries and satisfaction. The ideal candidate will have at least 2 years of sales experience, excellent communication skills, and proficiency with social media and common software applications. Responsibilities include maintaining customer records, updating the official FB PAGE, and striving to meet sales requirements. This role offers opportunities to enhance customer experience and contribute to sales initiatives.

Qualifications

• 2 years of experience in Sales from various industries.
• Competent in using basic Word, Excel, PowerPoint applications.
• Experience in the retail sales industry is preferred.

Responsibilities

• Respond to customer inquiries and assist with complaints.
• Maintain accurate records of customer interactions.
• Post updates on the Official FB PAGE and other communication apps.

Skills

Sales orientation

Excellent communication skills

Customer satisfaction

Social media savvy

Education

Bachelor or undergraduate in business or related fields

Tools

Word

Excel

PowerPoint

Viber

WhatsApp

Job description

Job Description

Government Mandated Benefits

• Respond to customer inquiries and provide information or assistance as needed
• Handle customer complaints or product returns, and work towards resolving them in a timely and satisfactory manner
• Maintain a high level of professionalism in all customer interactions
• Collaborate with internal teams to address customer needs and improve customer satisfaction
• Identify opportunities to enhance customer experience and suggest improvements to processes
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on company policies, and products
• Proactively reach out to customers to ensure their satisfaction and address any potential issues
• Daily posting on the Official FB PAGE of the store, and updating customers of the products through communication apps (Viber, WhatsApp)
• Preparing the timeliness and accuracy of the CRO Weekly report
• Driven to go the extra mile to hit sales requirements

Qualifications

• Bachelor or undergraduate of business, communications, marketing, or other relevant fields
• Highly sales-oriented and has an eager disposition to create positive customer experiences with HMR clients
• Has 2 years of experience in Sales from various industries
• Competent in using basic Word, Excel, PowerPoint applications, communications apps (Viber, WhatsApp), social media savvy, and owner of client database is highly preferred
• Out-of-the-box thinker who strategizes sales-related initiatives
• With retail sales industry experience
• Knowledgeable in industrial items, appliances, computers, power tools, etc. is an advantage
• Excellent communication skills both verbal and written

Working Location

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