Executive Customer Relations Manager - Automotive Retail

Nissan Commonwealth, Inc.; Bulacan; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

A prominent automotive company is seeking a Customer Relations Manager to enhance retail experience and customer satisfaction. This role demands at least a Bachelor's degree and 5-8 years of customer service experience in the automotive sector. Responsibilities include addressing complaints, developing customer relationship strategies, and training team members to ensure high service quality. Join a dynamic team working towards delivering exceptional customer service in Bulacan, Philippines.

Qualifications

• Must possess at least a Bachelor's/College Degree in any field.
• Preferably 5-8 years of experience in Customer Service within the Automotive Industry.

Responsibilities

• Ensure best-in-class retail experience.
• Review customer complaint cases and develop solutions.
• Develop relationship strategies for favorable customer experiences.
• Guide team members to meet customer requirements.
• Manage training to ensure service quality.
• Keep customers updated on products to increase sales.
• Monitor customer satisfaction processes.

Skills

Excellent communication skills

Customer service experience

Education

Bachelor's/College Degree

Job description

A prominent automotive company is seeking a Customer Relations Manager to enhance retail experience and customer satisfaction. This role demands at least a Bachelor's degree and 5-8 years of customer service experience in the automotive sector. Responsibilities include addressing complaints, developing customer relationship strategies, and training team members to ensure high service quality. Join a dynamic team working towards delivering exceptional customer service in Bulacan, Philippines.