Collections Officer

Booth & Partners; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Onsite Makati

AU hours

Job summary

Active Utilities is seeking a detail-oriented collections specialist to operate in Australian business hours, based on a Manila on-site location (Makati/BGC).

You will handle high-volume debtor communications, document interactions, and support with account reconciliations and reporting. The role requires strong English skills and a proactive, customer-focused approach in a collaborative team.

Qualifications

• 1-3 years experience in collections/AR/customer service/billing.
• Strong verbal and written English communication.
• Proven ability to handle high-volume interactions.
• Experience handling debtor accounts and reconciliations is a plus.

Responsibilities

• Make a high volume of outbound calls to follow up on outstanding balances.
• Handle inbound calls and electronic communications about account status and balances.
• Document collection activities and customer interactions; attend team meetings.
• Perform data integrity checks to ensure accuracy of account information.
• Prepare internal management reports.
• Assist with ad hoc duties; apply negotiation and conflict resolution skills.
• Maintain accuracy in customer and account data; show empathy in difficult conversations.
• Contribute to process improvements and efficiency initiatives.

Job description

• State/Province National Capital Region (Manila)
• Country AU

Job Description

About the client:

Active Utilities

Active Utilities (AU) is an innovative company servicing Australian embedded network (EN) multiple-occupant locations with telephony, internet/data, electricity, and other utility needs.

Responsibilities

Make a high volume of outbound calls and send electronic communications to follow up on outstanding debtor balances.

Handle inbound calls and electronic communications from customers regarding account status, personal details, outstanding balances, and other ad hoc enquiries.

Document collection activities, customer interactions, and attendance at team meetings.

Perform data integrity checks to ensure accuracy of account information.

Prepare internal management reports as required.

Assist with other ad hoc duties as required.

Apply strong negotiation and conflict resolution skills in customer interactions.

Maintain a high level of attention to detail and accuracy.

Manage sensitive or difficult conversations with empathy and professionalism.

Demonstrate a professional telephone manner and strong customer service focus.

Contribute to continuous improvement initiatives by identifying process efficiencies.

High level of proficiency in Microsoft Excel and Word.

Excellent written and verbal communication skills.

Strong time management and organizational skills.

Ability to work effectively both independently and within a team environment.

Fast learner with the ability to adapt to change.

Self-motivated with a proactive approach to tasks and responsibilities.

Reliable, dependable, and accountable in completing tasks.

Positive attitude with a willingness to support team objectives.

Requirements

Requirements

• At least 1-3 years of experience in collections, accounts receivable, customer service, billing, or a related role.
  
• Strong verbal and written English communication skills.
  
• Proven ability to manage high-volume outbound and inbound customer interactions.
  
• Experience handling debtor accounts, payment arrangements, and account reconciliations is an advantage.
  
• Strong negotiation, problem-solving, and conflict resolution skills.
  
• High level of accuracy and attention to detail when managing customer and account information.
  
• Proficient in Microsoft Excel, Word, and other Microsoft Office applications.
  
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
  
• Ability to work independently and collaboratively in a team environment.
  
• Customer-focused mindset with the ability to handle sensitive conversations professionally and empathetically.
  
• Willing to work onsite at either the Makati or BGC office.
  
• Willing to work Australian business hours (AEST), equivalent to 7:00 AM - 4:00 PM Philippine Time .
  
• Flexible to work additional hours when required to support business operations.
  
• Reliable internet connectivity and willingness to adapt to changing business requirements.
  
• Must be legally authorized to work in the Philippines.