Empathetic Collections & Customer Relations Specialist

Credit Corp; Metro Manila; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Flexible hours

Training provided

Life insurance from Day 1

HMO from Day 1

Job summary

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. We are recruiting a Customer Relations Associate - Collections to contact customers with overdue accounts, understand their circumstances and negotiate repayment arrangements.

Join our frontline team and grow your skills in communication, negotiation and problem-solving while contributing to a culture of support and professional development.

Qualifications

• Strong communication skills with the ability to build rapport and navigate challenging conversations.
• Solutions-focused mindset with ability to understand individual circumstances and identify positive outcomes.
• Confidence using technology and learning new systems and processes.

Responsibilities

• Contact customers to establish communication, investigate outstanding balances and understand their circumstances.
• Negotiate sustainable repayment arrangements that align with customer needs and business objectives.
• Build trust and rapport with customers through professional and empathetic conversations.
• Analyse account information to identify the most appropriate resolution strategy.
• Contribute to team performance by achieving targets and delivering positive customer outcomes.

Job description

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. We are recruiting a Customer Relations Associate - Collections to contact customers with overdue accounts, understand their circumstances and negotiate repayment arrangements.

Join our frontline team and grow your skills in communication, negotiation and problem-solving while contributing to a culture of support and professional development.