Collections Officer | AU Shift | WFH

Cloudstaff Philippines Inc.; Philippines; Remote; PHP 350,000 - 480,000; Full time

Benefits offered by this job

Health insurance

Career growth opportunities

Company PC/Laptop provided

Fiber internet connection

Team events & parties

Job summary

Cloudstaff Philippines Inc. is seeking a Collections Officer to ensure timely collection of outstanding customer accounts, minimise bad debt, and maintain positive customer relationships. You will adhere to company credit policies, document activities in systems, and support month-end reporting.

Requirements include a minimum of 3 years in a high-volume collections role, strong Excel skills, and proficiency in MS Office. Prior experience with Pronto or MYOB is valued.

Qualifications

• Certificate IV in Business, Accounting or related field (preferred).
• Proficiency in MS Office; strong Excel skills; experience with Pronto/MYOB is highly regarded.
• Strong communication and stakeholder management abilities.
• Ability to multi-task, manage workload with tight deadlines.

Responsibilities

• Contact customers regarding overdue invoices via email.
• Monitor and follow up outstanding debts to ensure prompt payment.
• Escalate accounts per policy to Manager.
• Reconcile customer accounts and identify unapplied payments/credits.

Skills

Excel

Pronto

MYOB

Communication

Stakeholder mgmt

Education

Certificate IV in Business/Accounting or related

Tools

Microsoft Office Suite

Job description

Job Description

ROLE PURPOSE

The Collections Officer is responsible for the timely collection of outstanding customer accounts, minimising bad debt exposure, maintaining positive customer relationships, and ensuring adherence to company credit policies and procedures

KEY TASKS AND ACCOUNTABILITIES

• Contact customers regarding overdue invoices via email.
• Monitor and follow up outstanding debts to ensure prompt payment as directed
• Escalate outstanding accounts in accordance with company policy to Manager
• Reconcile customer accounts and identify unapplied payments or credits using excel reporting and prepare ready for discussion
• Recommend account holds, credit limit changes, or trading term amendments to Group Credit Controller
• Assist with credit risk assessments and customer reviews
• Respond to customer account enquiries professionally and promptly
• Prepare aged debtor reports and collection updates as directed
• Assist Group Credit Controller with month-end reporting and forecasted cash collections.
• Ensure all collection activity is documented within company systems and policies
• Other duties as directed within the Credit Control environment

QUALIFICATION, SKILLS AND EXPERIENCE

Qualification

• Certificate IV, Business, Accounting, Finance, or a related field (preferred but not essential)

Skills

• Proficiency in Microsoft Office Suite, particularly Excel; experience with Pronto/MYOB is highly regarded.
• Strong communication and stakeholder management abilities.
• Ability to multi-task, manage workload effectively, and meet tight deadlines with precision.

Experience

• Minimum 3 years' experience in a high-volume collections role

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Superb and exciting Mid-Year Parties - with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff - Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture : We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You : We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual : We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.