Customer Relations Assistant (SM City Telabastagan)

China Bank Group; San Fernando; On-site; PHP 223,000 - 335,000; Full time

Job summary

China Bank Group is seeking a Staff Customer Relations Assistant for SM City Telabastagan in San Fernando, Pampanga. You will handle daily financial transactions, assist clients with opening/closing accounts, and explain savings and investment options in a compliant, client-focused manner.

The role requires strong communication, interpersonal skills, and a willingness to report onsite at the branch. Fresh graduates are welcome to apply as you grow within a supportive banking team.

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Willingness to report onsite.

Responsibilities

• Handle day-to-day financial transactions with accuracy and professionalism
• Open and close accounts while ensuring compliance with standard operating procedures
• Provide clear guidance on savings and investment products
• Deliver excellent customer service and build strong client relationships

Skills

Communication skills

Interpersonal skills

Education

Bachelor's/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent

Job description

Staff Customer Relations Assistant (SM City Telabastagan) SM City Telabastagan, Telabastagan, City Of San Fernando, Pampanga, Region 3 ( Central Luzon ), Philippines 0 - 1 Years Permanent

Job Description

About You & the Role

As a Customer Relations Assistant (CRA) , you’ll help clients open and close accounts, guide them through savings and investment products, and ensure all documentation and procedures are properly completed.

What You Will Be Doing

• Handle day-to-day financial transactions with accuracy and professionalism
• Open and close accounts while ensuring compliance with standard operating procedures
• Provide clear guidance on savings and investment products
• Deliver excellent customer service and build strong client relationships

What Success Looks Like

• Clients leave the branch feeling valued and supported
• Transactions are processed efficiently and error-free
• Accounts are opened and closed smoothly with complete documentation
• You demonstrate strong communication skills and a customer-first mindset
• You grow into a trusted representative of the bank

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent
• Fresh graduates are encouraged to apply
• Strong communication and interpersonal skills
• Willingness to report onsite

What You Can Expect Here

• A supportive environment that values learning and growth
• Hands-on training to help you succeed in your role
• Opportunities to build a career in banking and financial services
• A culture that prioritizes teamwork, integrity, and client satisfaction

Job Snapshot

Updated Date

09-16-2026

Job ID

JOB_1543

Department

SM City Telabastagan Branch