Channel Manager (SM City Telabastagan Branch)

China Bank Group; San Fernando; On-site; PHP 600,000 - 900,000; Full time

Job summary

The Channel Manager at SM City Telabastagan Branch in Pampanga, Philippines, reports to the Branch Head and oversees daily cash operations, teller transactions, ATM activity, and regulatory compliance. You will support branch marketing initiatives, cross-sell bank products, and guide staff to deliver quality customer service while safeguarding assets.

Requirements include a college graduate with 3–4 years in branch banking operations, strong communication and interpersonal skills, and

Qualifications

• College graduate with 3–4 years in branch banking operations.
• Knowledge of banking operations, internal controls, and customer service.
• Strong communication, interpersonal, persuasion, and marketing skills.
• Proficient in MS Office applications (Word, Excel, PowerPoint).

Responsibilities

• Oversee daily cash operations, teller transactions, ATM, clearing, and branch operational activities.
• Ensure proper custody, reconciliation, and safeguarding of cash, documents, and bank assets.
• Review and approve transactions in accordance with policies and procedures.
• Ensure compliance with internal controls, KYC, AML, and regulatory requirements.
• Address customer concerns and support quality customer service.
• Provide guidance to branch staff and coordinate with Head Office support units.

Skills

Communication

Interpersonal skills

Persuasion

Marketing

Leadership

Education

College graduate

Tools

Microsoft Office

Job description

Channel Manager (SM City Telabastagan Branch) SM City Telabastagan, Telabastagan, City Of San Fernando, Pampanga, Region 3 ( Central Luzon ), Philippines Permanent

Job Description

Job Summary

The Channel Manager oversees branch cash operations, teller transactions, accountable forms, ATM, clearing, and other branch operational activities while ensuring compliance with bank policies and internal controls. The role also supports the Branch Head in marketing initiatives, cross-selling bank products and services, addressing client concerns, and achieving branch targets.

Key Responsibilities

• Oversee daily cash operations, teller transactions, ATM, clearing, accountable forms, and other branch operational activities.
• Ensure proper custody, reconciliation, and safeguarding of cash, documents, and bank assets.
• Review and approve transactions in accordance with established policies and procedures.
• Ensure compliance with internal controls, KYC, AML, and other regulatory requirements.
• Address customer concerns and support the delivery of quality customer service.
• Provide guidance and support to branch staff and coordinate with Head Office support units as needed.
• Identify opportunities to improve branch operational efficiency.
• Support the Branch Head in marketing, cross-selling bank products and services, and achieving branch targets.
• Perform other duties as may be assigned from time to time.

Qualifications

• College graduate.
• 3–4 years of experience in branch banking operations.
• Knowledge of banking operations, internal controls, and customer service.
• Strong communication, interpersonal, persuasion, and marketing skills.
• Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Strong attention to detail, leadership, and problem-solving skills.

Reporting Relationship

The Channel Manager reports directly to the Branch Head and works closely with the Service Manager, Tellers, branch officers and staff, Head Office support units, and other branches.

Job Snapshot

Updated Date

09-14-2026

Job ID

JOB_1517

Department

SM City Telabastagan Branch

Location