Customer Relations Assistant

China Bank Group; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

China Bank Group in Cebu City is seeking a Teller to provide friendly and efficient service for deposits, withdrawals, bills, and loan payments. The role involves handling daily transactions, guiding customers on savings and investment products, and opening/closing accounts while ensuring SOP compliance.

Successful candidates will have a finance-related degree, strong communication skills, and willingness to report onsite at the Cebu branch.

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent.
• Fresh graduates are encouraged to apply
• Strong communication and interpersonal skills
• Willingness to report onsite
• Amenable to work in within Cebu City.

Responsibilities

• Handle day-to-day financial transactions with accuracy and professionalism
• Assist clients with deposits, withdrawals, bills, and loan payments
• Open and close accounts while ensuring compliance with standard operating procedures
• Provide clear guidance on savings and investment products
• Deliver excellent customer service and build strong client relationships

Skills

Strong communication and interpersonal

Education

Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent

Job description

Cebu Business Center, Zapatera, City Of Cebu, Cebu, Region 7 ( Central Visayas ), Philippines

Job Description

About You & the Role

As a Teller , you’ll ensure client satisfaction through friendly and efficient servicing of deposits, withdrawals, bills, and loan payments.

What You Will Be Doing

• Handle day-to-day financial transactions with accuracy and professionalism
• Assist clients with deposits, withdrawals, bills, and loan payments
• Open and close accounts while ensuring compliance with standard operating procedures
• Provide clear guidance on savings and investment products
• Deliver excellent customer service and build strong client relationships

What Success Looks Like

• Clients leave the branch feeling valued and supported
• Transactions are processed efficiently and error-free
• Accounts are opened and closed smoothly with complete documentation
• You demonstrate strong communication skills and a customer-first mindset
• You grow into a trusted representative of the bank

Qualifications

• Bachelor’s/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent
• Fresh graduates are encouraged to apply
• Strong communication and interpersonal skills
• Willingness to report onsite
• Amenable to work in within Cebu City.

What You Can Expect Here

• A supportive environment that values learning and growth
• Hands-on training to help you succeed in your role
• Opportunities to build a career in banking and financial services
• A culture that prioritizes teamwork, integrity, and client satisfaction

Location

Location Cebu Business Center, Zapatera, City Of Cebu, Cebu, Region 7 ( Central Visayas ), Philippines