Customer Relations Assistant

China Bank Group; Olongapo; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Hands-on training

Career development opportunities

Teamwork culture

Growth and learning

Job summary

China Bank Group in the Philippines is seeking a Customer Relations Assistant to help clients open and close accounts, guide them through savings and investment products, and ensure proper documentation. You will handle daily transactions with accuracy and professionalism while maintaining compliance.

The role requires strong communication and interpersonal abilities, willingness to report onsite in Olongapo City, and a readiness to grow within a banking and financial services environment.

Qualifications

• Bachelor's/College degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Willingness to report onsite.
• Amenable to work in Olongapo City.

Responsibilities

• Handle day-to-day financial transactions with accuracy and professionalism.
• Open and close accounts while ensuring compliance with standard operating procedures.
• Provide clear guidance on savings and investment products.
• Deliver excellent customer service and build strong client relationships.

Skills

Strong communication

Interpersonal skills

Onsite reporting

Education

Bachelor's degree or higher

Job description

Permanent

Job Description

About You & the Role

As a Customer Relations Assistant (CRA) , you'll help clients open and close accounts, guide them through savings and investment products, and ensure all documentation and procedures are properly completed.

What You Will Be Doing

• Handle day-to-day financial transactions with accuracy and professionalism
• Open and close accounts while ensuring compliance with standard operating procedures
• Provide clear guidance on savings and investment products
• Deliver excellent customer service and build strong client relationships

What Success Looks Like

• Clients leave the branch feeling valued and supported
• Transactions are processed efficiently and error-free
• Accounts are opened and closed smoothly with complete documentation
• You demonstrate strong communication skills and a customer-first mindset
• You grow into a trusted representative of the bank

Qualifications

• Bachelor's/College Degree in Finance, Accountancy, Banking, Business Administration, Management, or equivalent
• Fresh graduates are encouraged to apply
• Strong communication and interpersonal skills
• Willingness to report onsite
• Amenable to work in Olongapo City.

What You Can Expect Here

• A supportive environment that values learning and growth
• Hands-on training to help you succeed in your role
• Opportunities to build a career in banking and financial services
• A culture that prioritizes teamwork, integrity, and client satisfaction