Customer Relations Assistant

Empire East Land Holdings, Inc.; Mandaluyong; On-site; PHP 335,000 - 446,000; Full time

Job summary

Empire East Land Holdings, Inc. is seeking a Customer Relations Associate to manage inquiries and concerns, and to facilitate clear communication between customers and the company.

The role requires a customer-centric mindset and excellent interpersonal skills. You will respond via phone, email, or in person; coordinate with sales, documentation, and operations; maintain accurate records; and support policy development.

Qualifications

• Bachelor's degree required or equivalent experience in Marketing, Communications, or related field.

Responsibilities

• Respond to customer inquiries and concerns via phone, email, or in-person promptly and professionally.
• Handle customer complaints or escalations with empathy and a focus on resolving issues to the customer's satisfaction.
• Coordinate with internal teams, such as sales, documentation, and operations, to address customer needs and ensure timely resolution of issues.
• Maintain customer records and documentation, ensuring accuracy and confidentiality.
• Conduct follow-up calls or emails to ensure customer satisfaction and gather feedback.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the marketing team to communicate promotions, product updates, and other relevant information to customers.
• Provide administrative support to the customer relations team, including data entry, filing, and preparing reports.

Skills

Customer service

Interpersonal communication

Problem solving

Multitasking

MS Office & Google Suite

Data entry

Adaptability

Attention to detail

Education

Bachelor's degree in Marketing, Communications, or equivalent

Tools

Microsoft Office

Google Workspace

Job description

This position involves handling inquiries and concerns, and facilitating communication between customers and the company. The ideal candidate will possess excellent interpersonal skills, a customer-centric mindset, and the ability to resolve issues effectively.

Job Responsibilities:

• Respond to customer inquiries and concerns via phone, email, or in-person promptly and professionally.
• Handle customer complaints or escalations with empathy and a focus on resolving issues to the customer's satisfaction.
• Coordinate with internal teams, such as sales, documentation, and operations, to address customer needs and ensure timely resolution of issues.
• Maintain customer records and documentation, ensuring accuracy and confidentiality.
• Conduct follow-up calls or emails to ensure customer satisfaction and gather feedback.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the marketing team to communicate promotions, product updates, and other relevant information to customers.
• Provide administrative support to the customer relations team, including data entry, filing, and preparing reports.

Qualifications:

• Bachelor's degree in Marketing, Communications, or equivalent
• Excellent interpersonal and communication skills, both verbal and written
• Empathy and patience in dealing with customer inquiries and complaints
• Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in computer skills, including Microsoft Office Suite and Google Suite
• Attention to detail and accuracy in data entry and record-keeping
• Adaptability and willingness to learn new systems and processes
• Commitment to providing exceptional customer service and fostering positive relationships with customers