Customer Planning and Demand Analyst

Concentrix; Muntinlupa; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Concentrix is seeking a Customer Planning & Demand Analyst to own demand planning, customer collaboration, and inventory performance across NZ. This role links Commercial, Supply Chain, Finance, and Customers to drive forecast accuracy and improved service levels.

You will embed S&OP and CPFR practices, lead monthly reviews, and translate data into actionable insights for stakeholders across the business.

Qualifications

• 3–5+ years' experience in Demand Planning, Supply Chain, CPFR, Inventory Planning, or Analytics.
• Experience working cross-functionally with Commercial and Supply Chain teams.
• Experience contributing to or supporting forecasting and S&OP processes.

Responsibilities

• Own the development and maintenance of the NZ demand forecast across historical data and insights.
• Lead the monthly demand review and consensus forecasting process.
• Analyse forecast performance and drive improvements in accuracy and bias.
• Coordinate inputs into the S&OP process with Commercial, Supply Chain, Finance, and Operations.
• Partner with customers and commercial teams to align forecasts and improve demand visibility.
• Lead CPFR initiatives to enhance collaboration, replenishment, and inventory outcomes.
• Monitor inventory health, including safety stock, MIN/MAX, and replenishment strategies.
• Develop reporting, dashboards, and planning tools to support decision-making.

Skills

Forecasting

Data analysis

Stakeholder engagement

Commercial acumen

Problem-solving

Planning

Communication

Systems proficiency

SAP IBP/APO

JDA

Excel

Education

Bachelor's degree in supply chain or related field

Tools

SAP IBP/APO

JDA

Excel

Job description

The Customer Planning & Demand Analyst is responsible for owning demand planning, customer collaboration, and inventory performance across New Zealand. The role acts as the key integration point between Commercial, Supply Chain, Finance, and Customers - driving forecast accuracy, improving service and inventory outcomes, and embedding effective Sales and Operations Planning (S&OP) and Collaborative, Planning, Forecasting and Replenishment (CPFR) practices. This position combines demand forecasting and customer planning into a single, end-to-end role, enabling aligned decision-making and improved planning outcomes across the NZ business.

Key Responsibilities:

Demand Planning & S&OP

• Own the development and maintenance of the NZ demand forecast, leveraging historical data, customer insights, and market intelligence
• Lead the monthly demand review and consensus forecasting process
• Analyse forecast performance and drive improvements in forecast accuracy and bias
• Coordinate inputs into the NZ S&OP process, ensuring alignment across Commercial, Supply Chain, Finance, and Operations Customer Planning & CPFR
• Partner with customers and commercial teams to align forecasts and improve demand visibility
• Lead CPFR initiatives to enhance collaboration, replenishment performance, and inventory outcomes

Inventory & Replenishment Optimisation

• Monitor customer sales, inventory, and ordering behaviour to identify risks, trends, and opportunities
• Own and optimise inventory settings, including MIN/MAX, safety stock, and replenishment strategies
• Monitor inventory health, including Weeks of Cover (WOC), service levels, and stock availability
• Provide proactive recommendations to balance service, inventory, and supply constraints
• Support allocation and replenishment decisions across the NZ network
• Develop and maintain reporting, dashboards, and planning tools to support decision-making
• Translate data into actionable insights for stakeholders
• Identify and escalation supply risks, inventory issues, and service impacts
• Drive continuous improvement across forecasting, CPFR, and planning processes

Stakeholder Engagement

• Build strong, credible relationships across Commercial, Supply Chain, Finance, and Customers
• Influence planning decisions through data-driven insights and clear communication

The Ideal Candidate Will Have These Skills:

• Forecasting & analytical capability applies statistical and data-driven approaches to generate accurate forecasts and insights
• Data analysis & insight generation interprets complex data to identify trends, risks, and opportunitiesStakeholder engagement & influencing builds credibility and influences cross functional and customer stakeholders
• Commercial acumen: understands the impact of demand and inventory decisions on service, revenue, and working capital
• Problem-solving & decision-making identifies root causes, assesses trade-offs, and implements practical solutions
• Communication & storytelling presents complex information clearly and effectively to different audiences
• Planning & prioritization manages competing demands across forecasting cycles, customers, and stakeholders
• Systems & tools proficiency: experience with demand planning systems (e.g. SAP IBP/APO, JDA), Excel, and reporting tools

Knowledge:

• Bachelor's degree in supply chain, Business, Commerce, Finance, Economics, or a related discipline, or equivalent practical experience
• Understanding of demand forecasting, inventory management, and supply-demand planning principles
• Familiarity with CPFR and structured planning processes (e.g. S&OP)
• Understanding of how demand, supply, and commercial decisions interconnect and impact service, inventory, and business performance

Experience:

• 3-5+ years' experience in Demand Planning, Supply Chain, CPFR, Inventory Planning, or Analytics
• Experience working cross-functionally with Commercial and Supply Chain teams
• Experience contributing to or supporting forecasting and S&OP processes