Hiring! Customer Planning and Demand Analyst - Alabang Site

Concentrix Philippines; Muntinlupa; On-site; PHP 480,000 - 720,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Planning & Demand Analyst to own demand planning, collaboration with Commercial, Supply Chain and Finance, and to improve forecast accuracy and inventory performance. The role integrates S&OP and CPFR practices to enable aligned decision-making and optimized planning across the NZ business.

The position combines forecasting and customer planning into an end-to-end role, focusing on delivering measurable improvements in service levels and working

Qualifications

• Bachelor’s degree in supply chain, business, commerce, finance, economics, or related discipline
• Understanding of demand forecasting, inventory management, and S&OP principles
• Familiarity with CPFR and structured planning processes
• Understanding of how demand, supply, and commercial decisions interconnect and impact service, inventory, and business performance

Responsibilities

• Own demand planning and forecast accuracy across the business
• Collaborate with Commercial, Supply Chain, Finance to improve service and inventory outcomes
• Embed S&OP and CPFR practices into end-to-end planning processes
• Drive cross-functional alignment and informed decision-making across NZ business

Skills

Forecasting & data analytics

Data analysis & insights

Stakeholder engagement

Commercial acumen

Problem-solving & decision-making

Communication & storytelling

Planning & prioritization

Systems & tools proficiency

Education

Bachelor’s degree in supply chain or related field

Tools

SAP IBP/APO

JDA

Excel & reporting tools

Job description

The Customer Planning & Demand Analyst is responsible for owning demand planning, customer

collaboration, and inventory performance across New Zealand.

The role acts as the key integration point between Commercial, Supply Chain, Finance, and

Customers - driving forecast accuracy, improving service and inventory outcomes, and embedding

effective Sales and Operations Planning (S&OP) and Collaborative, Planning, Forecasting and

Replenishment (CPFR) practices.

This position combines demand forecasting and customer planning into a single, end-to-end role,

enabling aligned decision-making and improved planning outcomes across the NZ business.

SKILLS

• Forecasting & analytical capability applies statistical and data-driven approaches to generate accurate forecasts and insights
• Data analysis & insight generation interprets complex data to identify trends, risks, and opportunities
• Stakeholder engagement & influencing builds credibility and influences cross-functional and customer stakeholders
• Commercial acumen: understands the impact of demand and inventory decisions on service, revenue, and working capital
• Problem-solving & decision-making identifies root causes, assesses trade-offs, and implements practical solutions
• Communication & storytelling presents complex information clearly and effectively to different audiences
• Planning & prioritization manages competing demands across forecasting cycles, customers, and stakeholders
• Systems & tools proficiency: experience with demand planning systems (e.g. SAP IBP/APO, JDA), Excel, and reporting tools

KNOWLEDGE

• Bachelor's degree in supply chain, Business, Commerce, Finance, Economics, or a related discipline, or equivalent practical experience
• Understanding of demand forecasting, inventory management, and supply-demand planning principles
• Familiarity with CPFR and structured planning processes (e.g. S&OP)
• Understanding of how demand, supply, and commercial decisions interconnect and impact service, inventory, and business performance

EXPERIENCE

• 3-5+ years' experience in Demand Planning, Supply Chain, CPFR, Inventory Planning, or Analytics
• Experience working cross-functionally with Commercial and Supply Chain teams
• Experience contributing to or supporting forecasting and S&OP processes