Customer Master Data Coordinator

Grundfos IS Support & Operations Centre Phils. Inc.; Pasig; Remote; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Volunteer leave (3 days)

Job summary

Grundfos IS Support & Operations Centre Phils. Inc. seeks a Customer Master Data Coordinator to manage customer master data creation and maintenance for the Central and Eastern Europe region.

The role focuses on high-quality data to empower sales and service teams, within a diverse and inclusive culture. You will work with SAP S/4HANA and other ERP systems, coordinating with global process owners to improve data instructions and processes, and handling data requests efficiently in an

Qualifications

• Background in master data management or similar.
• Hands-on experience with SAP S/4HANA or SAP ERP.
• Strong IT and data literacy skills, including MS Office.

Responsibilities

• Handle account creation and data maintenance requests from Product Units.
• Maintain customer master data in SAP S/4HANA with accuracy and compliance.
• Follow up with requestors to clarify information and support changes.

Skills

Attention to detail

English communication

Independent under pressure

Intercultural awareness

Data literacy

Tools

SAP S/4HANA

SAP ERP

Microsoft Office

Ticketing systems

Job description

About the role

As our new Customer Master Data Coordinator, you'll be coordinating customer master data creation and maintenance across the Central and Eastern Europe region, ensuring high-quality data that empowers our sales and service teams to deliver for customers. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

Key responsibilities

• Handle incoming requests from Product Units for account creation and customer master data maintenance, validating request forms and required documentation

• Manually maintain customer master data in SAP S/4HANA based on validated requests, ensuring accuracy and compliance with business requirements

• Follow up with requestors to clarify information, enhance data quality, and support them in submitting changes or new account requests

• Assign relevant subtasks to stakeholders (e.g., pricing, conditions, extranet) and track completion to ensure timely request fulfillment

• Collaborate with the Global Business Process Owner and CMD Coordinators to improve instructions, documentation, and processes

• Identify and raise process issues, local exceptions, and improvement opportunities for tools and workflows

About you

• Background in customer master data or general master data management, with hands-on experience in SAP S/4HANA, SAP ERP, or comparable ERP systems

• Proficiency in Microsoft Office applications with excellent IT and data literacy skills

• Effective communication skills in English, both written and verbal

• Strong attention to detail and ability to work independently under pressure

• Experience working with ticketing systems for processing and tracking data requests

• Intercultural awareness and experience working in international or regional teams

About us

Grundfos is pioneering smarter water solutions that reduce energy use and improve lives.

Benefits

• A working environment built around your needs, with flexible hours, home working opportunities and parental support

• Annual bonuses, health insurance and a strong focus on well-being activities

• Three days' additional paid leave for volunteering

• On-demand training and structured development programmes to support your growth